Pharmacy Quality Assurance Coordinator

NYU Langone Health is hiring a Pharmacy Quality Assurance Coordinator to support systemwide pharmacy quality, compliance, and medication safety across compounding, medication storage, controlled substance surveillance, and regulatory readiness. The role conducts audits, coordinates training and competency assessments, supports monitoring and documentation, and contributes to quality improvement initiatives.

Responsibilities

• Conduct audits and observations of pharmacy compounding areas, medication storage locations, and pharmacy workflows to ensure compliance with departmental policies and regulatory standards
• Monitor sterile and non-sterile compounding practices, including aseptic technique, garbing, hand hygiene, PPE use, cleaning, and workflow compliance
• Support compliance with USP , USP , USP , Board of Pharmacy requirements, The Joint Commission standards, and other applicable state and federal regulations
• Assist with corrective and preventive actions (CAPAs), remediation plans, and follow-up related to audit findings, testing excursions, and operational quality issues
• Support recall, quarantine, discrepancy resolution, and other quality or safety response activities as assigned
• Partner with site stakeholders in managing pharmacy quality and regulatory compliance software systems
• Provide orientation, training, and ongoing education for pharmacists and pharmacy technicians related to sterile compounding, non-sterile compounding, medication handling, storage standards, and quality assurance procedures
• Coordinate and/or perform competency assessments, including media fill testing, glove/fingertip testing, garbing assessments, aseptic technique observations, and related validations
• Manage required annual and biannual competency completion and reschedule staff as needed to maintain compliance
• Serve as a resource to staff on quality standards, compounding procedures, departmental policies, and best practices
• Perform, coordinate, and/or document environmental monitoring and personnel testing for compounding areas, including air, surface, and personnel sampling as applicable
• Review environmental monitoring and certification reports, identify inconsistencies, and escalate findings to pharmacy leadership
• Assist with vendor scheduling, onsite coordination, invoice review, and follow-up for certification, environmental monitoring, and related compliance services
• Maintain organized records of monitoring results, certifications, competency records, and related quality documentation
• Conduct medication management audits for automated and non-automated medication storage areas to ensure compliance with storage, labeling, expiration dating, security, and handling requirements
• Assist with audits involving controlled substances, code carts, floor stock, and automated dispensing cabinets
• Support controlled substance surveillance and accountability processes using established monitoring tools and software
• Collaborate with pharmacy and interdisciplinary teams to improve medication-use safety and regulatory compliance
• Document audit findings, staff observations, competency assessments, testing results, deviations, and follow-up actions in designated systems and databases
• Assist with maintaining quality dashboards, compliance metrics, and summary reports for pharmacy leadership
• Support compounding and quality assurance software systems, including user support, troubleshooting, data maintenance, and workflow optimization where applicable
• Prepare timely reports and communications regarding compliance findings, test results, and corrective actions
• Maintain competency as a pharmacy technician and assist with sterile and/or non-sterile compounding operations as needed
• Perform pharmacy technician duties in accordance with organizational policy and regulatory requirements
• Support standardization of practices across pharmacy areas and sites
• Manage pharmacy quarantine program for sterile compounding based on sterility testing

Preferred

• Experience with hazardous drug compounding, oncology pharmacy, or pharmacy quality programs
• Experience with automated dispensing systems, EHR platforms, compounding software, and surveillance/reporting tools
• Experience supporting regulatory inspections, environmental monitoring, and competency programs
• Hazardous Drug Compounding
• Oncology Pharmacy
• Pharmacy Quality Programs
• Automated Dispensing Systems
• EHR Platforms
• Compounding Software
• Surveillance
• Reporting Tools
• Regulatory Inspection Support
• Environmental Monitoring
• Competency Programs

Benefits

• Financial security benefits
• A generous time-off program
• Employee resources groups for peer support
• Holistic employee wellness program focused on physical, mental, nutritional, sleep, social, financial, and preventive care

Company

• Integrated academic health system for patient care, education, and research
• New York, New York, USA
• https://nyulangone.org/
• Founded in 1841
• 10001+ employees

Qualifications

• Bachelor's diploma
• Current New York State Board of Pharmacy registration/licensure as a Pharmacy Technician
• Minimum three (3) years of pharmacy technician experience in a hospital, health-system, or comparable pharmacy setting within the last eight (8) years
• Minimum one (1) year of experience in sterile compounding or compounding compliance/quality support
• Working knowledge of USP , USP , USP , The Joint Commission standards, and Board of Pharmacy requirements
• Proficiency with Microsoft Office applications, including Excel and Word
• Active PTCB CPhT Certification
• Pharmacy Technician Certification Board CPhT-Adv designation must be achieved within 18 months of hire date through completion of the following credentials and certificate programs
• Certified Compounded Sterile Preparation Technician (CSPT)
• Hazardous Drug Management Certificate
• Nonsterile Compounding Certificate
• Regulatory Compliance Certificate
• Maintenance of all above licenses, registrations, designations, and certifications as well as minimum New York State continuing education requirements
• Qualified candidates must be able to effectively communicate with all levels of the organization
• Experience with hazardous drug compounding, oncology pharmacy, or pharmacy quality programs
• Experience with automated dispensing systems, EHR platforms, compounding software, and surveillance/reporting tools
• Experience supporting regulatory inspections, environmental monitoring, and competency programs
• Minimum one (1) year of experience in sterile compounding or compounding compliance/quality support.

Required skills

• CPhT-Adv Designation, Certified Compounded Sterile Preparation Technician (CSPT), Environmental Monitoring, Hazardous Drug Compounding, Hazardous Drug Management Certificate, Microsoft Excel, Microsoft Word, New York State Pharmacy Technician Registration/Licensure, Nonsterile Compounding Certificate, Oncology Pharmacy, PTCB CPhT Certification, Pharmacy Quality Assurance, Pharmacy Regulatory Compliance, Regulatory Compliance Certificate, Sterile Compounding

Experience

• 3+ years