Integrated Technologies Consultant II - CareAware Device Integration

Oracle is a technology company providing data, infrastructure, applications, and expertise for industry and healthcare innovation. The Integrated Technologies Consultant II will implement and support CareAware Device Integration products, providing technical consulting, clinical workflow guidance, training, troubleshooting, and client communication for medical device deployments.

Responsibilities

• Perform onsite and remote implementation of CareAware Device Integration products
• Facilitate technical discovery and provide technical expertise based on the client specific environment
• Conduct technical training with appropriate client resources such as Clinica Informatics, IT, Lab Analysts, and Biomed, onsite or remotely
• Adhere and contribute to established processes, methodologies, best practices for technical implementation, and documentation
• Advise on Device Integration deployment strategies, including interdependencies and design impacts
• Engage in client support outside of standard business hours as needed
• Establish client relationships and maintain a high level of client satisfaction
• Manage effective client communication and planning across multi-product deployments
• Manage multiple work assignments to meet utilization targets
• Effectively maintain knowledge of CareAware Device Integration products and services
• Escalate issues to engineering and support management as appropriate
• Provide coached and guidance to internal stakeholders in areas of product experience
• Willing to travel up to 80% as needed
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Perform other responsibilities as assigned

Preferred

• Experience with medical devices such as anesthesia carts, physiological monitors, ventilators, infusion pumps, and/or laboratory analyzers
• Understanding of clinical workflows in areas of healthcare facilities such as ED, ICU, Med Surg, Laboratory, and Perioperative units
• 1 year of technical troubleshooting and problem solving
• 1 year experience of Linux platform knowledge or other related technologies
• 1 year experience of SQL, relational databases, or other query-based languages
• 1 year experience with application of basic networking principles (DNS, TCP Connections)
• Knowledge or CareAware architecture
• Strong oral and written communication skills, including a high level of comfort interacting with internal and external stakeholders up to mid-level management
• Medical Device Experience
• Anesthesia Carts
• Physiological Monitors
• Ventilators
• Infusion Pumps
• Laboratory Analyzers
• Clinical Workflows
• Emergency Department Workflows
• ICU Workflows
• Med-Surg Workflows
• Laboratory Workflows
• Perioperative Workflows
• Technical Troubleshooting
• Linux
• SQL
• Relational Databases
• Query-Based Languages
• Networking Principles
• DNS
• TCP Connections
• CareAware Architecture
• Problem-Solving
• Oral Communication
• Written Communication
• Stakeholder Communication

Benefits

• May be eligible for bonus and equity.
• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
• Accrued Vacation is provided to all other employees eligible for vacation benefits.
• For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.
• Vacation accrual is prorated for employees working between 20 and 34 hours per week.
• 11 paid holidays
• 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance
• Volunteer programs

Company

• Enterprise cloud infrastructure, databases, and AI business applications
• Austin, Texas, USA
• https://www.oracle.com/
• Founded in 1977
• 10001+ employees

Qualifications

• Applicants are required to read, write, and speak the following languages: English
• At least 6 total years of combined higher education and related work experience implementing software products in healthcare/technology environments
• Bachelor's degree in Information Technology, Healthcare Business or Science, Computer Science, Computer Engineering, Biomedical Engineering, or a related field of study or relevant, equivalent work experience
• Experience with medical devices such as anesthesia carts, physiological monitors, ventilators, infusion pumps, and/or laboratory analyzers
• Understanding of clinical workflows in areas of healthcare facilities such as ED, ICU, Med Surg, Laboratory, and Perioperative units
• 1 year of technical troubleshooting and problem solving
• 1 year experience of Linux platform knowledge or other related technologies
• 1 year experience of SQL, relational databases, or other query-based languages
• 1 year experience with application of basic networking principles (DNS, TCP Connections)
• Knowledge or CareAware architecture
• Strong oral and written communication skills, including a high level of comfort interacting with internal and external stakeholders up to mid-level management

Required skills

• CareAware Architecture, DNS, Healthcare Software Implementation, Linux, Medical Device Integration, SQL, TCP Connections

Preferred skills

• 1 year of technical troubleshooting and problem solving, Knowledge or CareAware architecture

Experience

• 3-5 years