Service Delivery Analyst

R1 RCM is hiring a Service Delivery Analyst to support revenue cycle operations, analytics, and client delivery. The role uses Epic Clarity and SQL to develop reporting, identify operational trends, and provide actionable insights to internal teams and client stakeholders.

Responsibilities

• Build and maintain reporting and analytics solutions supporting Customer Operations and Service Delivery priorities
• Use SQL to extract, transform, validate, and analyze revenue cycle data
• Apply Epic Clarity and professional/physician billing (PB) knowledge to identify trends and improvement opportunities across charge capture, coding, claim edits, and denials
• Support physician productivity, RVU, and provider-level performance reporting
• Analyze charge lag, coding accuracy, and provider-level denial trends
• Translate analysis into clear, client-ready reports and insights for technical and non-technical audiences
• Support account and performance reviews by identifying trends and actionable opportunities
• Perform QA on metrics and reports to ensure accuracy and consistency
• Track follow-up actions and support execution against recommendations
• Partner with internal teams and client stakeholders on reporting and analytics needs

Preferred

• Epic Resolute Professional Billing or Clarity Data Model certification
• Experience with provider productivity, RVU, or compensation reporting
• Experience with Snowflake
• Familiarity with stored procedures or T-SQL
• Client-facing analytics or service delivery experience
• Epic Resolute Professional Billing Certification
• Clarity Data Model Certification
• Provider Productivity Reporting
• Compensation Reporting
• Snowflake
• Stored Procedures
• T-SQL
• Client-Facing Analytics
• Service Delivery

Benefits

• Eligible to participate in the annual bonus plan at a target of 5.00%
• Remote, USA
• Opportunity to constantly learn, collaborate across groups and explore new paths for your career

Company

• Healthcare revenue cycle management for providers
• Chicago, Illinois, USA
• http://www.r1rcm.com/
• Founded in 2003
• 10001+ employees

Qualifications

• 4+ years of professional experience in revenue cycle, healthcare analytics, or a related field
• Working knowledge of professional/physician billing (PB) revenue cycle operations, including charge capture, coding, claim edits, denials, A/R follow-up, payment posting, provider productivity, and RVU reporting
• Experience working with Epic Clarity and/or Resolute Professional Billing data
• Strong SQL skills, including joins, aggregations, data validation, and transformations
• Experience with relational databases and reporting/visualization tools such as Power BI
• Ability to analyze operational data and translate findings into meaningful insights
• Comfortable communicating findings to internal stakeholders and clients
• Strong attention to detail with the ability to manage multiple priorities
• Epic Resolute Professional Billing or Clarity Data Model certification
• Experience with provider productivity, RVU, or compensation reporting
• Experience with Snowflake
• Familiarity with stored procedures or T-SQL
• Client-facing analytics or service delivery experience

Required skills

• Epic Clarity, Epic Resolute Professional Billing, Power BI, Professional/Physician Billing, Provider Productivity Reporting, RVU Reporting, Revenue Cycle Operations, SQL, Snowflake, T-SQL

Preferred skills

• Client-facing analytics or service delivery experience, Experience with Snowflake, Familiarity with stored procedures or T-SQL

Experience

• 4+ years