Engineer I, Field Service

Thermo Fisher Scientific develops technologies and services that support healthier, cleaner, and safer outcomes worldwide. The Field Service Engineer I installs, repairs, upgrades, and maintains laboratory instruments across the Southeast territory while resolving customer technical issues, supporting service sales, and maintaining technical competency.

Responsibilities

• Provides onsite installation of instruments, upgrades, updates, repairs and planned maintenance service
• Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions
• Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM’s
• Interacts with customers to offer and close the sale of service contracts and other service products
• Collaborates with internal partners to resolve customer issues and improve processes
• Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions
• Is familiar with and follow the policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc
• Executes Qualification & Validation Products at customer sites
• Maintains their technical competency level servicing new instruments and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors
• Manages travel expenses and follows Company travel policies and guidelines
• May be required to perform other related duties as required and/or assigned

Preferred

• Experience in a clinical, diagnostics and/or other regulated environment
• Aptitude for learning and understanding IT systems and processes
• Experience in related product applications
• Clinical Environment Experience
• Diagnostics Environment Experience
• Regulated Environment Experience
• IT Systems
• Related Product Applications Experience
• Learning Agility

Benefits

• Works both in home office as well as in a laboratory environment.

Company

• Scientific technologies and biotech/pharmaceutical services
• Waltham, Massachusetts, USA
• https://www.thermofisher.com/
• Founded in 1956
• 10001+ employees

Qualifications

• Bachelor's degree preferred in engineering, biology, chemistry or related field or equivalent work experience and knowledge
• Minimum of 3+ years of relevant experience in a related science, engineering and/or customer facing role
• Uses effective questioning to identify customer needs
• Exercises judgment setting work priorities and identifies next steps
• Requires minimal oversight
• Participates as a positive influence to the team
• Quickly adapts to change with positive and constructive feedback
• Experience in a clinical, diagnostics and/or other regulated environment
• Aptitude for learning and understanding IT systems and processes
• Experience in related product applications

Required skills

• Customer Needs Assessment, IT Systems and Processes

Preferred skills

• Experience in related product applications

Experience

• 3+ years