Field System Engineer

bioMérieux hires a Field Systems Engineer to provide service to customers across an assigned territory and, as needed, nationally. The role installs, maintains, upgrades, and repairs instruments while supporting customer relationships, service revenue, and compliance documentation.

Responsibilities

• Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications
• Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams
• Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves
• Training Travel: Attend 6–9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed
• Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel
• On-Call Support: Participate in weekend/holiday on-call rotation (~every 5 weeks), requiring local phone availability and potential national travel for instrument support
• Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements
• Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties
• Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle
• Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy
• Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience
• Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities
• Perform all work in compliance with company quality procedures and standards
• Perform other duties as assigned

Preferred

• Experience in troubleshooting and/or repair of biomedical, vacuum systems, host/remote communications and network systems, or similar systems and in a clinical laboratory setting preferred
• Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred
• Experience in a field service role preferred
• Experience in the principles and practices of laboratory operations preferred
• Biomedical Equipment Troubleshooting
• Biomedical Equipment Repair
• Vacuum Systems
• Host/Remote Communications
• Network Systems
• Clinical Laboratory Experience
• Schedule Management
• Technical Issue Resolution
• Field Service
• Laboratory Operations
• Independent Work
• Task Prioritization
• Customer Communication
• Internal Communication
• External Communication
• Customer Expectation Management

Benefits

• A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
• Company-Provided Life and Accidental Death Insurance
• Short and Long-Term Disability Insurance
• Retirement Plan including a generous non-discretionary employer contribution and employer match.
• Adoption Assistance
• Wellness Programs
• Employee Assistance Program
• Commuter Benefits
• Various voluntary benefit offerings
• Discount programs
• Parental leaves
• Variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program

Company

• In vitro diagnostics for healthcare, industry, and consumer safety
• Bagno A Ripoli, Toscana, ITA
• https://www.biomerieux.it/
• Founded in 1963
• 10001+ employees

Qualifications

• Bachelor degree required
• 2+ years of professional related experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, electrical systems in commercial, industrial, or military setting required
• In lieu of a Bachelor's degree, 6+ years of relevant experience, defined above, is required
• Must have and maintain a valid driver's license in state of residence
• Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy
• Detail orientation to complete tasks without errors and produce high-quality work
• Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity
• Organizing work and resources efficiently to ensure smooth operations
• Troubleshooting issues to identify and resolve problems efficiently
• Demonstrates assertiveness and confidence in the face of a challenge
• Effective verbal, written and presentation skills
• Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives
• Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel
• Experience in troubleshooting and/or repair of biomedical, vacuum systems, host/remote communications and network systems, or similar systems and in a clinical laboratory setting preferred
• Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred
• Experience in a field service role preferred
• Experience in the principles and practices of laboratory operations preferred
• 2+ years of professional related experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, electrical systems in commercial, industrial, or military setting required.
• In lieu of a Bachelor's degree, 6+ years of relevant experience, defined above, is required.

Required skills

• Biomedical systems, Clinical laboratory operations, Computer systems troubleshooting and repair, Electrical systems troubleshooting and repair, Electro-mechanical systems troubleshooting and repair, Electronic systems troubleshooting and repair, Field service, Host/remote communications, Microsoft Excel, Microsoft Office, Microsoft Teams, Microsoft Word, Network systems, Outlook, Vacuum systems

Preferred skills

• Experience in a field service role preferred

Experience

• 2+ years