OnSite Specialist

Stryker hires an Endoscopy OnSite Specialist to support surgical teams and help ensure equipment, processes, and information flow smoothly. The role prepares and maintains equipment, provides intraoperative support and troubleshooting, collaborates with clinical partners, and handles documentation, training, and instrument processing.

Responsibilities

• Prepare, manage, and maintain surgical equipment and disposable products to ensure everything is available, functional, and ready before each procedure, achieving full equipment readiness and minimizing workflow interruptions
• Support operating room teams during procedures by anticipating device needs, providing timely equipment adjustments, and ensuring a seamless surgical experience
• Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime
• Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners to deliver excellent service and build strong working relationships
• Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates to ensure compliance and continuity of service
• Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use
• Follow all safety, facility, and privacy standards, including patient confidentiality requirements, while maintaining a professional appearance, work ethic, and customer‑focused mindset
• Provide flexible coverage, including rotating schedules, on‑call, overnight and weekend shifts, and support for other accounts within and outside your region, which may require travel
• Perform in-line function testing (leak, sharpness, insulation, or power checks)
• Wrap and containerize sets for sterilization per IFU
• Facilitate repairs, replacements, and instrument tracking per hospital protocols

Preferred

• Bachelor's or Associate's degree, or equivalent certifications
• 1+ year of experience in customer service, technical assistance, clinical support, supporting sterile workflow operations, or operating room environments
• Knowledge of anatomy, surgical procedures, and instrumentation
• HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually)
• 1+ year of experience in customer service, technical assistance, clinical support, supporting sterile workflow operations, or operating room environments.
• Bachelor’s
• Associate’s Degree
• Equivalent Certifications
• Technical Assistance
• Clinical Support
• Sterile Workflow Operations
• Operating Room Experience
• Anatomy Knowledge
• Surgical Procedure Knowledge
• Surgical Instrumentation
• HSPA/CRCST Certification
• Customer Service

Company

• Medical technology products for MedSurg, neurotechnology, and orthopaedics.
• Kalamazoo, Michigan, USA
• http://www.stryker.com/en-us/index.htm
• Founded in 1941
• 10001+ employees

Qualifications

• High School Diploma or equivalent
• 0+ years of related work experience
• Strong analytical, problem‑solving, and time‑management skills with the ability to make independent decisions in high‑pressure environments
• Ability to clearly explain and follow detailed guidelines and procedures
• Proficiency with basic computer applications (e.g., Microsoft Office) and strong interpersonal, verbal, written, and organizational skills
• Bachelor's or Associate's degree, or equivalent certifications
• 1+ year of experience in customer service, technical assistance, clinical support, supporting sterile workflow operations, or operating room environments
• Knowledge of anatomy, surgical procedures, and instrumentation
• HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually)
• 0+ years of related work experience.

Required skills

• Anatomy, Clinical Support, HSPA/CRCST Certification, Operating Room Environments, Sterile Workflow Operations, Surgical Instrumentation, Surgical Procedures

Preferred skills

• (105), (53), (57), (63), (76), (77), (78), *2026, 2020, 2021, 2022, 2023, 2024, 2025, 4.0, Accounting and Finance, Customer Service and Support, Data Powered by, Distribution of Different Job Fields Receiving Sponsorship, Engineering and Development, Glassdoor, H1B Sponsorship, Kalamazoo, Michigan, USA, Legal and Compliance, Management and Executive, Product Management, Public Company, Represents job field similar to this job, Trends of Total Sponsorships, http://www.stryker.com/en-us/index.htm

Experience

• Entry level