Application Business Analyst

Franciscan Alliance is hiring an Application Business Analyst III to implement, upgrade, and support its applications. The role conducts needs assessments and impact analyses, leads installations and system optimization, troubleshoots application issues, and manages system enhancements and small to medium projects.

Responsibilities

• The Application Business Analyst provides quality implementations, upgrades, and support for Franciscan Alliance applications
• This position performs needs assessments and impact analyses, and understands the business and the processes of application areas
• The Analyst leads new installations and system optimization and provides on-going troubleshooting for Franciscan Alliance applications
• Analyst III additional responsibilities include researching and providing input regarding system enhancements, reporting to stakeholders feedback on enhancements being developed and managing small to medium projects according to Franciscan Alliance methodologies
• Goals/Professional Development - Works with management to establish goals, including professional development, project, and support goals
• On-call Support - Provides on-call and after-hours support following the Franciscan Alliance support model while troubleshooting and repairing reported application problems
• Incident, Change and Requests Management - Follows organizational practices for incident, change and requests management
• Process Documentation - Documents and builds workflow, standards, and business processes to facilitate knowledge sharing within and across teams
• Vendor Collaboration - Works with vendors in implementing, upgrading, supporting and troubleshooting applications
• Business User Discussions Facilitations - Facilitates business user discussions to identify the requirements for Franciscan Alliance applications functionality and workflow
• Training & Education - Acts as a Franciscan Alliance applications expert to assist with the creation of training programs
• Application Design, Configuration & Support - Designs, configures, and supports Franciscan Alliance applications based on standards and guidelines
• Project Management - Manages projects that do not require project management office (PMO) oversight
• System Subject Matter Expert - Represent the knowledge area as a subject matter expert and identify downstream impacts as familiarity with the company systems and business processes increase
• System Enhancement Identification - Research, analyze, and present information to stakeholders and provides input regarding potential system enhancement needs
• Application & Workflow Test Development - Performs testing for FA applications and workflow and reports results to stakeholders

Preferred

• Associate's Degree Information Technology or Computer Science
• Bachelor's Degree Information Technology or Computer Science
• 5 years Relevant Work Experience
• Associate's Degree in IT
• Computer Science
• Bachelor's Degree in IT
• 5 Years of Relevant Work Experience

Benefits

• Work From Home

Company

• Catholic hospital system in the Midwest
• Mishawaka, Indiana, USA
• https://www.franciscanhealth.org/
• Founded in 1875
• 10001+ employees

Qualifications

• High School Diploma/GED
• 4 years Relevant Work Experience ( unless promotional criteria can be met)
• EPIC Certified Cadence or MyChart
• Associate's Degree Information Technology or Computer Science
• Bachelor's Degree Information Technology or Computer Science
• 5 years Relevant Work Experience

Required skills

• Epic Cadence Certification, Epic MyChart Certification

Preferred skills

• 5 years Relevant Work Experience, Bachelor's Degree Information Technology or Computer Science

Experience

• 4+ years