Product Consultant

BlueCross BlueShield of South Carolina is hiring a Product Consultant to support the day-to-day management and performance of assigned products and programs. The role coordinates internal teams and external vendors, manages product operations and implementations, reviews performance and reporting, and identifies opportunities to improve member and client experiences.

Responsibilities

• This Product Consultant will be responsible for supporting the day-to-day management and performance of assigned products and programs. This includes coordinating with internal teams and external vendors, managing product and operational issues, tracking implementations and enhancements, reviewing reporting and product performance, maintaining documentation, and ensuring key deliverables remain on schedule. The role will also identify opportunities to improve the member and client experience while supporting broader product strategy and business objectives
• Manages product after launch or implementation including sales support, market strategy, and resolution of issues with vendor and customer. Supports implementation and ongoing collaboration with multi-functional teams. Monitors and measures product/program efficacy providing regular updates and reporting, and a comprehensive annual review with recommendations for the product/program
• Manages external vendor after launch and implementation to include group onboarding, sales training, resolution of member level issues and client/vendor invoicing
• Analyzes and coordinates submission of aggregate executive summaries regarding efficacy of the product/program that are both client facing and line of business specific. Develops, coordinates, evaluates, and provides customer support for activities/programs. Creates member feedback collection methods, monitors member satisfaction and improves services to enhance customer experience. Maintains training and marketing materials. Builds and maintains strong relationships with external companies and internal Lines of Businesses
• Maintains detailed procedures/documentation of data sources and all related product methodology. Responsible for developing and implementing policies/procedures, onboarding, and invoicing
• Prepares charts, illustrations or other graphic presentations, as well as narrative analysis. Monitors/interprets trends and offers solutions to address emerging healthcare utilization trends. Additional tasks, projects as assigned

Preferred

• Product Management and/or Project Management concepts
• Advanced Microsoft Excel experience
• Prioritization and Deadline Management
• Multi-Project and Workload Management
• Vendor Management and Relationship Management
• Cross-Functional Stakeholder Management
• Data Analysis skills and Business Insights
• Written and Verbal Business Communication up to executive leadership
• Project Coordination and Execution
• Process Improvement and Problem Solving
• Experience with business requirements, data files, or system implementations
• Experience with vendor contracts, pricing, or financial analysis
• Product Management
• Project Management
• Advanced Microsoft Excel
• Multi-Project Management
• Workload Management
• Vendor Management
• Relationship Management
• Stakeholder Management
• Data Analysis
• Project Coordination
• Process Improvement
• Business Requirements
• Data File Management
• System Implementation
• Vendor Contract Management
• Pricing Analysis
• Financial Analysis
• Prioritization
• Deadline Management
• Business Communication
• Problem-Solving

Benefits

• Subsidized health plans, dental and vision coverage (eligible to participate beginning the first of the month following 28 days of employment).
• 401k retirement savings plan with company match (eligible to participate beginning the first of the month following 28 days of employment).
• Life Insurance (eligible to participate beginning the first of the month following 28 days of employment).
• Paid Time Off (PTO) (eligible to participate beginning the first of the month following 28 days of employment).
• On-site cafeterias and fitness centers in major locations.
• Education Assistance (eligible to participate beginning the first of the month following 28 days of employment).
• Service Recognition (eligible to participate beginning the first of the month following 28 days of employment).
• National discounts to movies, theaters, zoos, theme parks and more (eligible to participate beginning the first of the month following 28 days of employment).
• Work-at-home position in South Carolina, with occasional onsite visits as needed in Columbia, SC; subject to change based on employee performance and/or business needs.

Company

• Health insurer and government contract administrator
• Columbia, South Carolina, USA
• https://www.southcarolinablues.com/
• Founded in 1946
• 10001+ employees

Qualifications

• This position is not eligible for sponsorship now or in the future
• Bachelor's degree in job related field
• Associates degree plus an extra 2 years of job-related work experience for a total of 5 years of required work experience (see "required work experience")
• 7 total years required work experience
• Three (3) years of product experience (wellness, virtual care, transparency, etc.)
• Microsoft Office Suite
• Product Management and/or Project Management concepts
• Advanced Microsoft Excel experience
• Prioritization and Deadline Management
• Multi-Project and Workload Management
• Vendor Management and Relationship Management
• Cross-Functional Stakeholder Management
• Data Analysis skills and Business Insights
• Written and Verbal Business Communication up to executive leadership
• Project Coordination and Execution
• Process Improvement and Problem Solving
• Experience with business requirements, data files, or system implementations
• Experience with vendor contracts, pricing, or financial analysis

Required skills

• Business Requirements, Data Analysis, Financial Analysis, Microsoft Excel, Microsoft Office Suite, Product Experience, Product Management, Stakeholder Management, System Implementations, Vendor Contracts, Vendor Management

Preferred skills

• Advanced Microsoft Excel experience, Cross-Functional Stakeholder Management, Data Analysis skills and Business Insights, Multi-Project and Workload Management, Prioritization and Deadline Management, Process Improvement and Problem Solving, Product Management and/or Project Management concepts, Project Coordination and Execution, Vendor Management and Relationship Management

Experience

• 3+ years