Field Service Technician - HW

Varian Medical Systems, Inc. hires a Hardware Field Service Technician to perform preventive maintenance on linear accelerators and imaging systems in the Greater Boston service region. The role maintains equipment performance, manages service schedules and documentation, escalates issues, and communicates follow-up needs to assigned representatives.

Responsibilities

• Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures
• Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region
• Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives or leadership
• Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures
• Communicate required follow up actions to primary assigned representative

Preferred

• Vocational training or military experience with electronics
• Be able to understand and utilize the escalation process to Field Service Representative, Management, Service Delivery and Support, Product Support Engineering, Applications
• Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint
• Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired
• Strong ability to manage customer expectations while building and maintaining positive relationships
• Electronics Training
• Electronics Experience
• Escalation Process Knowledge
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• HCM Software
• Workday
• ERP Software
• Productivity Software
• Customer Expectation Management
• Relationship Building
• Relationship Maintenance

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Company

• Cancer treatment technologies, software, and services
• Palo Alto, California, USA
• http://www.varian.com/
• Founded in 1948
• 10001+ employees

Qualifications

• Excellent time management and professional communication skills both internal to Varian and externally to customers
• Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills
• Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the field
• Basic knowledge of electronic, electro-mechanical, pneumatic, hydraulic, and plumbing systems
• Familiar with basic operation of handheld test equipment used for verification/checkout of electronic equipment to include Digital Multimeter (DVM/DMM), and Digital Oscilloscope
• Basic technical experience with micro-computers/PC based systems
• Basic technical knowledge and experience with simple hand tools
• Minimum: HS Degree or Equivalent
• Has completed all required VMS training classes for HW Preventive Maintenance
• Qualified Applicants must be legally authorized for employment in the United States
• Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States
• applicants must hold a valid driver's license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law)
• A successful candidate must be able to work with controlled technology in accordance with US export control law
• Applicants must hold a valid driver's license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law)
• Vocational training or military experience with electronics
• Be able to understand and utilize the escalation process to Field Service Representative, Management, Service Delivery and Support, Product Support Engineering, Applications
• Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint
• Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired
• Strong ability to manage customer expectations while building and maintaining positive relationships

Required skills

• Customer Relationship Management, Digital Multimeter (DMM/DVM), Digital Oscilloscope, Electromechanical Systems, Electronic Systems, Hand Tools, Hydraulic Systems, Linear Accelerators, Microsoft PowerPoint, PC-Based Systems, Plumbing Systems, Pneumatic Systems, Workday

Preferred skills

• Vocational training or military experience with electronics

Experience

• Entry level