Healthcare Project Manager

IMCS Group is hiring for a healthcare quality assurance role supporting a care management agency. The role reviews care coordination records, supports quality improvement and regulatory compliance, tracks incidents and corrective actions, and contributes to reporting and staff training.

Responsibilities

• Conduct regular independent reviews for the NYCH+H care management agency using standardized chart review tools to review documentation activities (charts) for quality, completeness and compliance with all federal, state, local, and agency regulations
• Assist with the execution and monitoring of written action plans that identify a specific, measurable, attainable set of activities designed to improve any deficits observed in documentation/records in collaboration with the quality manager
• Monitor the completion of corrective action chart reviews and escalate any past-due or clinically compromising outcomes to the quality manager to ensure resolution is achieved
• Review and track all incoming incident, grievance, complaint and fair hearing reports to ensure accuracy and completeness. Ensure that documentation around the incident, grievance, and/or fair hearing is conducted accurately. Escalate reports that require further investigation to manager for review. Complete chart reviews for any incidents, grievances, and fair hearing and verify that recommended follow-up/corrective action is completed by target dates as appropriate to federal/state/local policy
• Enter all received incidents and complaints in the proper system of record (e.g. VOICE, department tracker). Maintain and prepare metrics reports to demonstrate trends in incidents/complaints
• Participate and document incident, grievance, and complaint case conferences to provide support and guidance to team; ensure that patients are connected to appropriate levels of care and that all required/supporting documentation is on record as needed
• Co-author quarterly QAPI Board Report showcasing divisional progress across KPIs and Objectives & Key Results (OKRs). Support tracking of all needed report metrics and follow up with business leaders
• Support Divisional QAPI committee preparation (e.g. tracking attendance, agenda development, minutes, follow-up action items, etc.)
• Maintain positive partnerships with all colleagues and team members (inter and intra departmental). Support the design of shared programmatic goals and development/application of interventions and projects to achieve those goals
• Support development and delivery of staff training/education as needed to improve QA/QI outcomes. Support the development and implementation of new policies, processes and procedures designed to improve the overall workflow
• Participate in creation and implementation of needed trainings to support Care Management Agency in deficient areas. Assist in monitoring attendance of required trainings and conducting follow up with agencies not in compliance
• Extract patient satisfaction survey data from Press Ganey portal and provide data processing, staging, and analysis for delivery to identified manager(s)
• Maintain expertise in working within the assigned Electronic Health Record System(s) of the agency
• May attend outside meetings or conferences or other duties as deemed necessary
• Other duties as assigned

Preferred

• Preferred: Tableau
• One year's experience in quality improvement, patient safety or related field community healthcare setting preferred
• Tableau
• Patient Safety
• Community Healthcare Experience

Company

• IT, healthcare, and professional staffing services
• Irving, Texas, USA
• http://www.imcsgroup.net/
• Founded in 2002
• 201-500 employees

Qualifications

• Candidates must have healthcare background
• Project Management
• Critical Thinking
• Manage Large Datasets
• Analytical
• Performance Improvement management
• Preparing Board Report
• Bachelor's degree in healthcare administration, social work, nursing or related field
• Developing, implementing and evaluating quality improvement initiatives
• Excellent analytical, problem solving, and decision-making skills
• Strong attention to detail
• Required: Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), WebEx and Epic Medical Record System
• Preferred: Tableau
• One year's experience in quality improvement, patient safety or related field community healthcare setting preferred

Required skills

• Board Reporting, Epic, Healthcare, Tableau, WebEx

Preferred skills

• (11), (16), (32), (33), (4), (47), (82), *2026, 2020, 2021, 2022, 2023, 2024, 2025, Creatives and Design, Customer Service and Support, Data Powered by, Distribution of Different Job Fields Receiving Sponsorship, Engineering and Development, Growth Stage, H1B Sponsorship, Human Resources, IT, healthcare, and professional staffing services., Irving, Texas, USA, Management and Executive, Preferred: Tableau, Represents job field similar to this job, Total Funding, Trends of Total Sponsorships, http://www.imcsgroup.net/

Experience

• 1+ years