Area Lead Health Information Specialist

Datavant is hiring an Area Lead Health Information Specialist to process and manage patient health information and medical record requests. The role ensures accurate, timely release of information while protecting patient privacy and complying with HIPAA and facility policies, and supports staff training, quality assurance, and operational needs.

Responsibilities

• Provide phone support to patients, providers, and authorized requestors
• Process Release of Information (ROI) requests accurately and timely
• Fax, scan, and manage incoming and outgoing medical record requests
• Burn medical images to CDs and share images electronically as required
• Support client relationship management through professional communication
• Assist with reporting and administrative duties such as data entry and email
• Ensure compliance with HIPAA, privacy regulations, and facility policies
• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures
• Maintain confidentiality and security with all privileged information
• Maintain working knowledge of Company and facility software
• Adhere to the Company's and Customer facilities Code of Conduct and policies
• Inform manager of work, site difficulties, and/or fluctuating volumes
• Assist with additional work duties or responsibilities as evident or required
• Consistent application of medical privacy regulations to guard against unauthorized disclosure
• Responsible for managing patient health records
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record
• Ensures medical records are assembled in standard order and are accurate and complete
• Creates digital images of paperwork to be stored in the electronic medical record
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately
• Answering of inbound/outbound calls
• May assist with patient walk-ins
• May assist with administrative duties such as handling faxes, opening mail, and data entry
• May schedules pick-ups
• Assist with training associates in the HIS positions
• Generates reports for manager or facility as directed
• Must exceed level 1 productivity expectations as outlined at specific site
• Participates in project teams and committees to advance operational Strategies and initiatives as needed
• Mentor HIS staff for further professional development
• Inform senior leadership of issues, opportunities or challenges
• Assist throughout the region with training, mentoring and/or coverage as needed
• Participate and assist with onboarding activities for new employees
• Assist with Quality Assurance tasks as directed by management
• Acts in a lead role with staff regarding general questions and assists with new hire training and developmental training
• Leads training sessions for timely staff development
• Other duties as assigned

Preferred

• Great customer service
• Must be able to communicate efficiently and effectively
• Ability work independently
• 2+year Health Information related experience
• Meets and/or exceeds Company's Productivity Standards
• Previous production/metric-based work experience
• In-person customer service experience
• Ability to build relationships with on-site clients and customers
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders
• 2+year Health Information related experience.
• Health Information Experience
• Productivity Standards
• Production-Based Work
• Metric-Based Work
• Process Improvement
• On-Site Customer Service Experience
• Customer Service
• Effective Communication
• Relationship Building
• Initiative
• Feedback Communication

Benefits

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance

Company

• Healthcare data collaboration platform for secure record exchange
• Phoenix, Arizona, USA
• https://datavant.com/
• Founded in 2014
• 5001-10000 employees

Qualifications

• This is an intermediate level position with at least 1 year related HIM experience
• Proficient in Microsoft office (including Word and Excel)
• High School Diploma or GED
• Must be 18 years of age or older
• 1 year Health Information related experience
• Basic computer proficiency
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
• Professional verbal and written communication skills in the English language
• Detail and quality oriented as it relates to accurate and compliant information for medical records
• Strong data entry skills
• Must be able to work with minimum supervision responding to changing priorities and role needs
• Ability to organize and manage multiple tasks
• Able to respond to requests in a fast-paced environment
• Presentation skills for small group settings
• Forward thinking and ability to problem solve
• This job is not eligible for employment sponsorship
• Great customer service
• Must be able to communicate efficiently and effectively
• Ability work independently
• 2+year Health Information related experience
• Meets and/or exceeds Company's Productivity Standards
• Previous production/metric-based work experience
• In-person customer service experience
• Ability to build relationships with on-site clients and customers
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders
• This is an intermediate level position with at least 1 year related HIM experience.
• 1 year Health Information related experience.

Required skills

Preferred skills

• 2+year Health Information related experience, Ability work independently, Great customer service, In-person customer service experience, Meets and/or exceeds Company's Productivity Standards, Must be able to communicate efficiently and effectively, Previous production/metric-based work experience

Experience

• 1+ years