Willow Application Analyst

Avispa is recruiting for a leading medical institution seeking a Willow Application Analyst. The role supports the Epic Willow application by configuring, implementing, testing, and maintaining it, while analyzing clinical workflows and training and supporting users.

Responsibilities

• Serve as the primary support contact and expert for the Epic Willow application, working under the direction of the Team Lead and/or Manager to configure, build, and install the application, including interoperability with third-party systems and devices, and coordinate all issues that arise during the project for the application area
• Analyze clinical workflows and the policies, procedures, and constraints of the clinical or business operations supported by the application, investigate and document operational specifications and application functionality, work with clinicians to create or adapt written protocols, and prepare detailed specs covering clinical processes, information flow, and risk and impact analysis
• Analyze new releases to determine workflow modifications, build and populate databases and tables during initial system configuration, conduct system testing and conversion data validation, and develop and document internal procedures and change control processes for the application
• Develop user training aids and train end users on workflow and use of the application, serving as the primary contact to troubleshoot problems and questions during training, go-live, stabilization, and ongoing 24/7 support, and provide customer service, troubleshooting, and maintenance

Preferred

• PharmD is preferred
• PharmD

Benefits

• Group Medical
• Dental
• Vision
• Life
• Retirement Savings Program
• Remote

Company

• Workforce solutions for technology and healthcare companies
• Truckee, California, USA
• https://www.avispatechnology.com/
• Founded in 2011
• 51-200 employees

Qualifications

• Epic Willow certification
• Epic Willow support experience
• Knowledge of clinical application systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation
• Ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses
• Ability to train, support, and collaborate with clinical information system users at all levels, conveying technical information clearly and concisely
• Ability to serve as a technical resource to senior staff and managers on functionality, efficiency, cost-effectiveness, policy, and performance
• PharmD is preferred

Required skills

• Epic Willow Certification, Epic Willow Support, System Testing

Preferred skills

• PharmD is preferred

Experience

• Mid level