Willow Analyst - Clinical Documentation (Contract | Remote, PST Hours)

Software Guidance & Assistance, Inc. (SGA) is recruiting a Willow Analyst for an unnamed healthcare client. The role configures and supports clinical application systems, adapts software to clinical workflows, and assists clinicians with protocols, troubleshooting, and maintenance.

Artificial Intelligence (AI)

• Enterprise Software
• Cyber Security
• Cloud Computing
• Professional Services
• Software
• Human Resources
• Business Process Automation (BPA)
• IT Infrastructure
• Machine Learning
• Project Management
• Staffing Agency

Responsibilities

• The Analyst functions as the primary support contact and expert for the application. They work under the direction of the Team Lead and/or Manager to configure, build & install the application. They coordinate all issues that arise during the project for their application area. Key operational activities include primary responsibility to analyze work flows and understand policies, procedures and constraints of the clinical or business operations support by the application. In depth and precise investigation and documentation of operational specifications and application functionality is required. Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. The application analyst develops and documents internal procedures and establishes change control processes for the application
• Involves the design, building, testing, and implementation of clinical application systems. Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs
• Works with clinicians to create or adapt written protocols. Prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis. May provide customer service, troubleshooting, and maintenance

Preferred

• PharmD preferred but not required

Benefits

• Remote work (PST hours).
• Technology staffing and professional services for IT and business roles.
• Tarrytown, New York, USA
• https://www.sgainc.com
• Distribution of Different Job Fields Receiving Sponsorship
• Represents job field similar to this job
• Engineering and Development
• Management and Executive
• Customer Service and Support
• Creatives and Design
• Trends of Total Sponsorships
• *2026
• (4)
• 2025
• (13)
• 2024
• (12)
• 2023
• (19)
• 2022
• (25)
• 2021
• (41)
• 2020
• (44)
• Growth Stage
• Leadership Team
• Peter Taylor
• CEO

Qualifications

• Certification in Willow
• Broad and / or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s)
• Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation
• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner
• Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels
• Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline
• Strong written and verbal communications skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance
• PharmD preferred but not required

Required skills

• Clinical Applications, Clinical Information Systems, Clinical Workflows, System Testing, Willow Certification

Preferred skills

• PharmD preferred but not required

Experience

• Mid level