Senior Epic Willow Ambulatory (Specialty Pharmacy)

Responsibilities

• Retail Pharmacy Application SupportDesign, configure, test, implement, and support Epic Willow Ambulatory functionality supporting retail and outpatient pharmacy workflows
• Analyze retail pharmacy workflows and translate operational needs into Epic configuration that supports efficiency, standardization, and scalability
• Support the full retail medication lifecycle including prescription intake, dispensing, charging, inventory visibility, and downstream impacts
• Perform routine system maintenance, resolve incidents, and implement application enhancements in a production retail pharmacy environment
• Operational Partnership and Workflow OptimizationPartner closely with Retail Pharmacy Operations and leadership to:
• Identify workflow inefficiencies and opportunities for improvement
• Support new store openings, workflow changes, and operational initiatives
• Ensure system configuration aligns with day to day pharmacy operations
• Serve as a subject matter resource for retail pharmacy stakeholders on Willow Ambulatory capabilities and limitations
• Testing, Validation, and Release SupportParticipate in integrated testing, retail workflow validation, and upgrade readiness activities
• Support cutover planning, go-live execution, and stabilization for retail pharmacy changes and enhancements
• Validate system behavior in production-like scenarios to ensure workflows function as expected under real-world volume and timing constraints
• Integration and Vendor CoordinationSupport workflows that integrate Willow Ambulatory with third-party retail pharmacy systems, dispensing hardware, and external vendor platforms
• Partner with interface and vendor teams to assist with issue triage, testing, and resolution for retail impacting issues
• Understand cross system dependencies and escalate issues appropriately when retail pharmacy workflows are affected
• Crossover and Enterprise CollaborationCollaborate periodically with the Willow Inpatient team to support:
• Shared medication records and enterprise build alignment
• Cross-application initiatives or upgrades impacting both inpatient and ambulatory pharmacy
• Participate in knowledge sharing and standardization efforts across pharmacy IT teams
• Project Execution and Production SupportIndependently manage assigned tasks and small to medium retail pharmacy initiatives
• Balance enhancement work with production support and timesensitive retail pharmacy issues
• Provide clear status updates, identify risks, and escalate operational concerns as needed
• Documentation and GovernanceCreate and maintain build documentation, workflow descriptions, test artifacts, and support materials
• Follow enterprise intake, change control, and documentation standards
• Contribute to continuous improvement of retail pharmacy system support processes

Preferred

• Bachelor's degree preferred

Benefits

• Remote work (EST hours)
• Glassdoor
• 3.2
• IT staffing, consulting, and technology project services.
• Houston, Texas, USA
• https://talentgroups.com/
• Late Stage
• Total Funding
• unknown
• 2018-07-01
• Acquired
• Leadership Team
• Matthew James Ripaldi
• Chief Executive Officer
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• 2024-05-20
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Qualifications

• Associate's degree (or equivalent combination of formal education and experience)
• Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development and implementation of systems
• Epic Willow Inpatient certification
• Bachelor's degree preferred
• Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development and implementation of systems.

Required skills

• Business Systems Analysis, Epic Willow Inpatient Certification

Preferred skills

• Bachelor's degree preferred

Experience

• 2+ years