Field Service Engineer- Northern New Jersey

Alcon is an eye health company focused on developing products and solutions that improve sight and patient outcomes. The Field Service Engineer supports surgical equipment in customer locations by commissioning, installing, testing, troubleshooting, repairing, and upgrading equipment while maintaining customer relationships, service documentation, and regulatory compliance.

Responsibilities

• Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
• Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines
• Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals
• Document and maintain clients’ service logs and prepare reports for product failure analysis and serviceability issues
• Escalate issues to relevant engineering teams
• Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
• Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements
• Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization

Preferred

• Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments
• Experience working with advance medical devices and with medical devices that use lasers
• Accustomed to working with hospital operating room and surgery center protocols
• Working knowledge of ServiceMax / CRM tools
• Ability to lift 50 pounds – i.e., tools, replacement parts, etc
• Advanced Medical Devices
• Laser Medical Devices
• Operating Room Protocols
• Surgery Center Protocols
• ServiceMax
• CRM Tools
• Problem-Solving
• Analytical Thinking
• Professional Communication
• Working Under Pressure
• Time Management

Benefits

• Remote - Sales / Field services position
• Imagine your career like never before with focused growth and development opportunities
• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!

Company

• Eye care surgical and vision care products
• Vernier, Geneve, CHE
• http://www.alcon.com/
• Founded in 1945
• 10001+ employees

Qualifications

• Associate's degree or equivalent years of directly related experience
• The ability to fluently read, write, understand, and communicate in English
• 2 years of Relevant Experience
• Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments
• Experience working with advance medical devices and with medical devices that use lasers
• Accustomed to working with hospital operating room and surgery center protocols
• Working knowledge of ServiceMax / CRM tools
• Ability to lift 50 pounds – i.e., tools, replacement parts, etc

Required skills

• Hospital Operating Room Protocols, Medical Devices, Medical Lasers, ServiceMax

Preferred skills

• Working knowledge of ServiceMax / CRM tools

Experience

• 2+ years