Field Service Engineer II, LCMS

Thermo Fisher Scientific develops solutions that support scientific research, healthcare, environmental protection, and food safety. The Field Service Engineer II will install, maintain, troubleshoot, and repair chromatography and mass spectrometry equipment at customer laboratories while providing training, technical support, service reporting, and customer communication across the San Francisco Bay Area territory.

Responsibilities

• Perform on-site installation, preventive maintenance, and repair support for Chromatography and Mass Spectrometry equipment at customer labs
• Handle personal parts inventories, complete job tasks and complete service reports using service ticket management software
• Train customers in equipment and software
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Regularly attend factory provided technical and service training on newest innovative products developed by Thermo Fisher Scientific
• Must be team focused while working in conjunction with Service and Sales teams
• Review customer data and run factory protocols to troubleshoot instrumentation
• Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs
• Provide accurate and timely completion of service reports, expense reports and other administrative tasks

Preferred

• Experience with ultra-high vacuum systems and high voltage equipment preferred
• Ultra-High Vacuum Systems
• High-Voltage Equipment

Benefits

• A variable annual bonus based on company, team, and/or individual performance results in accordance with company policy
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO)
• 10 paid holidays annually
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

Company

• Scientific technologies and biotech/pharmaceutical services
• Waltham, Massachusetts, USA
• https://www.thermofisher.com/
• Founded in 1956
• 10001+ employees

Qualifications

• Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field
• 2+ years of hands-on technical experience installing, troubleshooting and repairing Chromatography or Mass Spectrometer equipment experience
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
• Ability to read and interpret technical documentation and schematics
• Experience documenting service activities and preparing detailed reports
• Ability to effectively train and support customers with equipment operation
• Adherence to safety protocols and quality standards
• Demonstrated success in meeting customer satisfaction goals
• Excellent customer service and communication skills, both written and verbal
• Strong organizational and time management capabilities
• Strong problem-solving abilities and capacity to work independently
• Proficiency with Microsoft Office suite and service management software
• Must be legally authorized to work in the United States without sponsorship now or in the future
• Must have a valid driver's license
• Experience with ultra-high vacuum systems and high voltage equipment preferred

Required skills

• Chromatography Equipment, Customer Equipment Training, Electronics Troubleshooting, High Voltage Equipment, Mass Spectrometry Equipment, Mechanical Troubleshooting, Service Management Software, Service Reporting, Technical Documentation and Schematics, Ultra-High Vacuum Systems

Experience

• 2+ years