Project Manager - Process Improvement

Responsibilities

• Develops project scope, goals and objectives, success criteria, assumptions, and team membership through rigorous analytical processes in collaboration with project sponsor(s)
• Advocates interdisciplinary participation in all improvement efforts. Negotiate and define scope of services provided to teams
• Ensures effective project planning. Design communication strategies for project progress
• Provides project guidance to operational project leaders and sponsors
• Analyzes projects by vice presidents or department leaders to assess organizational potential and strategic alignment
• Participates in organizational Committees and Councils as assigned (member or support staff)
• Collaborates with others to develop and execute redesign and performance improvement models. Identify strengths and weakness of teams and learning opportunities for individuals and teams
• Develops approaches to quantify and report on key performance measures in all improvement work
• Provides training in project management and performance improvement, Mentors team leaders and teams
• Partners with sponsors and team leaders to strategize team project plans
• Ensures equal participation by team members, providing feedback to all levels of the team
• Facilitates alignment of goals across the organization. Actively seek information from all customers
• Identifies sources of data for teams, including internal and external benchmarking information
• Facilitates the documentation of process flows (current/future state)
• Designs data collection methods and data analyses to support team efforts

Preferred

• business, healthcare management or related field preferred
• Master's degree in Business or Healthcare Management preferred
• At least 5 years of QI/PS experience in a healthcare setting
• Excellent skills in client management team building, and motivating large groups

Benefits

• Hybrid position based at BIDMC East Campus: Monday to Fridays, 3 days on-site with 2 remote days.
• Glassdoor
• 3.5
• Integrated health care system providing patient care, research, education.
• Cambridge, Massachusetts, USA
• https://www.bilh.org
• Distribution of Different Job Fields Receiving Sponsorship
• Represents job field similar to this job
• Management and Executive
• Engineering and Development
• Trends of Total Sponsorships
• *2026
• (2)
• 2024
• 2022
• (1)
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Qualifications

• Bachelor's degree required
• 3-5 years related work experience in a healthcare setting required
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications; May produce complex documents, perform analysis and maintain databases
• Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area
• Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues
• Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction
• Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers
• Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers
• Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations
• Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments
• Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner
• Business, healthcare management or related field preferred
• Master's degree in Business or Healthcare Management preferred
• At least 5 years of QI/PS experience in a healthcare setting
• Excellent skills in client management team building, and motivating large groups
• 3-5 years related work experience in a healthcare setting required.

Required skills

• Client Management, Group Motivation, Healthcare Quality Improvement, Lean, Microsoft Access, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Patient Safety

Preferred skills

• At least 5 years of QI/PS experience in a healthcare setting, business, healthcare management or related field preferred

Experience

• 3-5 years