Field Service Engineer - Image Guided Therapy/Diagnostic X-Ray (Field: White Plains, NY)

Philips is a health technology company seeking a Field Service Engineer to support image-guided therapy and diagnostic X-ray equipment. The role focuses on customer service, equipment installation, troubleshooting, repair, preventive maintenance, documentation, and resolving electronic, network, and mechanical problems at customer sites across the White Plains, NY area.

Responsibilities

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools)
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)
• Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required

Preferred

• Cath lab/cardiovascular/image guided therapy/diagnostic x-ray equipment experience and training highly preferred
• Cath Lab Equipment Experience
• Cardiovascular Equipment Experience
• Image-Guided Therapy Equipment Experience
• Diagnostic X-Ray Equipment Experience
• Medical Equipment Training

Benefits

• Overtime eligible
• Lead generation incentive bonus plans
• On-call pay
• Company fleet/car
• Training
• Advancement opportunities
• Annual incentive plan may be offered
• Field service incentive bonus may be offered
• Sales commission may be offered
• Long-term incentives may be offered
• Generous PTO
• HSA with company contribution
• Stock purchase plan
• Education reimbursement

Company

• Health technology for healthcare diagnosis, treatment, and recovery.
• Amsterdam, Noord-Holland, NLD
• https://www.philips.com/
• Founded in 1891
• 10001+ employees

Qualifications

• You've acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years of experience in other related electromechanical industries
• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment
• You have an associate degree in electronics or related field, or equivalent combination of education and above listed experience
• You must be able to safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future
• Cath lab/cardiovascular/image guided therapy/diagnostic x-ray equipment experience and training highly preferred
• You’ve acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years of experience in other related electromechanical industries.

Required skills

• Diagnostic Imaging Equipment, Electromechanical Equipment, Mechanical Systems, Radiation Safety

Experience

• 2+ years