Application Analyst II - Professional Billing & Claims

Nordic Global is hiring an Application Analyst II for its Managed Services division. The role provides advanced support for Epic Professional Billing applications, including incident management, application lifecycle work, documentation, vendor relationships, and project coordination.

Responsibilities

• Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication
• Manage application and team documentation through proper document management lifecycles
• Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support
• Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities
• Achieve necessary certifications and continue professional development
• Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status
• Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business)
• Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements
• Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving
• Work well independently, requesting help only when needed. Escalate appropriately after completing due diligence/proper investigation

Preferred

• Epic Professional Billing Claims & Electronic Remittance certification
• Experience with claims processing, electronic remittance, clearinghouse integrations, and related revenue cycle workflows
• Epic Professional Billing Claims Certification
• Epic Electronic Remittance Certification
• Claims Processing
• Electronic Remittance
• Clearinghouse Integrations
• Revenue Cycle Workflows

Company

• Healthcare IT consulting and modernization services
• Madison, Wisconsin, USA
• http://nordicglobal.com/
• Founded in 2010
• 1001-5000 employees

Qualifications

• Active Epic Resolute Professional Billing certification
• Hands-on experience supporting, configuring, troubleshooting, and optimizing Epic Professional Billing applications
• Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years' industry experience)
• 5 years' experience in healthcare IT or equivalent IT application analyst position with degree requirement
• Proven analytical thinking and problem-solving skills
• Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management
• Excellent communication and customer service abilities
• Experience in managing application support and documentation
• Ability to work collaboratively in a team-oriented environment and independently
• Epic Professional Billing Claims & Electronic Remittance certification
• Experience with claims processing, electronic remittance, clearinghouse integrations, and related revenue cycle workflows
• Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years’ industry experience).
• 5 years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement.

Required skills

• Claims Processing, Clearinghouse Integrations, Electronic Remittance, Epic Professional Billing Claims & Electronic Remittance, Epic Resolute Professional Billing, ITIL Service Management, Incident, Request, and Change Management, Revenue Cycle Workflows

Preferred skills

• $5M, 2013-04-01, 2016-10-13, 2022-06-01, 2025-05-17, 2025-06-26, 2026-09-11, AI Tools, Acquired, Company data provided by, Customize Your Resume, EIN Presswire, Elizabeth Kerch Briggs, Healthcare IT consulting and modernization services., Jeff Jackson, Kaiser Permanente Ventures, Key Investors, Late Stage, Leadership Team, MEXICONOW, Madison, Wisconsin, USA, PR Newswire, Private Equity, Recent News, SVP Client Partnerships and Global Sales Lead, Series Unknown· $5M, Silversmith Capital Partners, Total Funding, VP - Client Partnerships, http://nordicglobal.com

Experience

• 5+ years