IT Support Specialist

TEKsystems is recruiting for an unnamed customer in Syracuse, NY. The IT Support Specialist provides service desk support, resolves hardware, software, and networking issues, and assists users across office and clinical locations.

Responsibilities

• Provides user assistance and ticket resolution for hardware, software, and networking needs
• Diagnoses and troubleshoots problems with technical systems to maintain proper functionality, and escalates unresolved issues as needed
• Conducts diagnostic reviews and troubleshoots issues as requested by users
• Recommends hardware solutions for user computers in office areas
• Troubleshoots and updates devices remotely
• Provides good customer service to ensure functionality and to assist and guide users
• Reports customer feedback and potential technical needs
• Documents technical issues and their resolutions in the IT service management platform

Preferred

• Experience providing desktop support in an enterprise environment preferred
• Experience working with remote physical locations and using remote access software, like Bomgar preferred
• Some familiarity with mobile device operation, Audio/Video technologies, and networking is preferred
• Enterprise IT Support
• Remote Site Support
• Remote Access Software
• Bomgar
• Mobile Device Operation
• Audio/Video Technologies

Benefits

• If eligible, the benefits available for this temporary role may include: Medical, dental & vision
• If eligible, the benefits available for this temporary role may include: Critical Illness, Accident, and Hospital
• If eligible, the benefits available for this temporary role may include: 401(k) Retirement Plan
• If eligible, the benefits available for this temporary role may include: Pre-tax and Roth post-tax contributions available
• If eligible, the benefits available for this temporary role may include: Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• If eligible, the benefits available for this temporary role may include: Short and long-term disability
• If eligible, the benefits available for this temporary role may include: Health Spending Account (HSA)
• If eligible, the benefits available for this temporary role may include: Transportation benefits
• If eligible, the benefits available for this temporary role may include: Employee Assistance Program
• If eligible, the benefits available for this temporary role may include: Time Off/Leave (PTO, Vacation or Sick Leave)

Company

• Full-stack technology services and talent solutions provider
• Hanover, Maryland, USA
• http://www.teksystems.com/
• Founded in 1983
• 10001+ employees

Qualifications

• The ideal candidate for this position is a reliable, adaptable, thought-leading IT desktop support professional capable of maintaining high work standards while independently managing their work
• The candidate will also cultivate customer service excellence approach, developing relationships focused on collaboration and will have direct communication with end users, Executives, and peers
• Associates Degree in Computer Science or relevant field or commiserate experience as a Desktop Support Technician/Engineer, or similar role
• 1+ Year(s) Hands-on, Collaborative working style with a service driven mindset required
• Good organization and problem-solving skills needed
• Ability operating, installing, and troubleshooting computer hardware, including peripherals
• Knowledge of modern ticketing systems, such as ServiceNow, needed
• Skill with supporting operating systems, including Windows 10/11, Active Directory, iOS, and Mac OS
• Attendance & reliability
• Need to have some experience coming in (not great at training)
• Need candidates to be committed and locked down when interviewing
• Experience providing desktop support in an enterprise environment preferred
• Experience working with remote physical locations and using remote access software, like Bomgar preferred
• Some familiarity with mobile device operation, Audio/Video technologies, and networking is preferred
• 1+ Year(s) Hands-on, Collaborative working style with a service driven mindset required.

Required skills

• Active Directory, Bomgar, Computer Hardware Support, Desktop Support, IOS, MacOS, Microsoft 365, ServiceNow, VPN, Windows 10/11

Experience

• 1+ years