IT Support Specialist

Robert Half is recruiting for an unnamed client seeking an IT Support Specialist in Utica, New York. The role provides technical support to students, faculty, and staff across Windows and Mac systems, account administration, end-user issues, and audio/visual and meeting technology. It also contributes to asset tracking, documentation, security practices, and day-to-day IT operations.

Responsibilities

• Resolve support requests for hardware, software, account access, and general desktop issues while documenting troubleshooting steps and outcomes in the ticketing system
• Provide hands-on support for both Windows and Apple devices, including setup, diagnosis, repair coordination, and user assistance across a mixed-device environment
• Administer user access and related tasks in Active Directory, Microsoft 365, and Exchange to help maintain secure and efficient account management
• Assist with conferencing and AV needs by preparing rooms, launching meetings, supporting live events, and troubleshooting platforms such as Microsoft Teams, Zoom, and Webex
• Maintain accurate asset records by helping track equipment through purchasing, deployment, relocation, and retirement processes
• Support telecom and local network issue resolution, collaborating with specialized infrastructure teams when deeper technical escalation is required
• Create and update knowledge articles, standard procedures, and support documentation to improve consistency and self-service resources
• Participate in rotating escalation coverage and respond to urgent incidents, including occasional after-hours or off-site support when operational needs require it
• Follow information security standards in daily work, safeguard sensitive data, and report potential security concerns promptly
• Contribute to team meetings and cross-functional support efforts, including assisting service desk, network, or server teams as priorities shift

Company

• Staffing and recruitment for finance, technology, legal, administrative roles
• Menlo Park, California, USA
• http://www.roberthalf.com/
• Founded in 1948
• 10001+ employees

Qualifications

• At least 2 years of experience in desktop support, help desk, or a similar IT support role
• Practical experience supporting Windows 10/11 and macOS devices in an end-user environment
• Working knowledge of Active Directory, Microsoft 365, and Microsoft Exchange administration
• Ability to troubleshoot desktop hardware, software, connectivity, and basic LAN-related issues with a methodical approach
• Experience supporting audio/visual technologies and web conferencing tools such as Microsoft Teams, Zoom, or Webex
• Strong written and verbal communication skills with a detail-focused, service-focused approach to user support
• Demonstrated attention to detail in ticket documentation, process compliance, and asset tracking
• Glassdoor
• 3.8
• 🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
• Menlo Park, California, USA
• http://www.roberthalf.com/
• H1B Sponsorship
• Data Powered by
• Distribution of Different Job Fields Receiving Sponsorship
• Represents job field similar to this job
• Engineering and Development
• Management and Executive
• Product Management
• Creatives and Design
• Trends of Total Sponsorships
• *2024
• (1)
• 2023
• (31)
• 2022
• (32)
• 2021
• (18)
• 2020
• (22)
• Public Company
• Total Funding
• unknown
• 1978-01-13
• IPO
• Leadership Team
• Keith Waddell
• President and CEO
• Michael Buckley

Required skills

• Active Directory, Local Area Networks (LAN), MacOS, Microsoft 365, Microsoft Exchange, Microsoft Teams, Webex, Windows 10/11, Zoom

Experience

• 2+ years