Field Service Engineer II- San Diego, CA

Abbott is hiring a Field Service Engineer II for its Diagnostics Division. The role installs, maintains, and troubleshoots diagnostic instruments, manages customer service and territory needs, and ensures compliance and instrument uptime.

Responsibilities

• Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards
• Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines
• Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication
• Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support
• Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits
• Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability
• Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts
• Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development

Preferred

• Strong troubleshooting and problem-solving skills with laboratory instrumentation
• Ability to work independently and thrive in team environments
• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
• Effective communication and interpersonal skills
• Laboratory Instrumentation Troubleshooting
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Internet Applications
• VPN
• Remote Troubleshooting
• Problem-Solving
• Independent Work
• Teamwork
• Communication
• Interpersonal Skills

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• This position is remote.

Company

• Global healthcare company making diagnostics, medical devices, nutrition, and medicines.
• Illinois City, Illinois, USA
• https://www.abbott.com/
• Founded in 1888
• 10001+ employees

Qualifications

• Must have a Valid Driver's License
• Bachelor's degree or equivalent relevant experience
• 2-5 years of experience in Engineering or Laboratory Technology
• Ability to travel **40**% within the assigned territory
• Strong troubleshooting and problem-solving skills with laboratory instrumentation
• Ability to work independently and thrive in team environments
• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
• Effective communication and interpersonal skills
• 2-5 years of experience in Engineering or Laboratory Technology.

Required skills

• Laboratory Instrumentation Troubleshooting, Laboratory Technology, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, VPN, Valid Driver’s License

Preferred skills

• Effective communication and interpersonal skills

Experience

• 2-5 years