Field Service Engineer, Surgical

Responsibilities

• Perform preventive and corrective maintenance on Dornier MedTech surgical laser systems independently, as directed and required
• Handle site installation and de-installation, including scheduling, packing, unpacking, and inspecting equipment
• Install Technical Bulletins
• Provide clinical application support on assigned equipment
• Operate standard test equipment (oscilloscope, diagnostic testers) and remote diagnostic and monitoring tools to triage and resolve service issues
• Sell product service contracts to assigned customers, provide information on service contract programs, and follow up on and promote those programs
• Complete all administrative duties neatly, accurately, and on time, including expense reports, time reports, parts requisitions, RMAs, installation checklists, field service reports, and other assigned reporting
• Keep administrative metrics (RMAs, open calls, call closings, inventory value, overtime) within department goals and guidelines
• Maintain assigned tools, test equipment, and technical spares
• Maintain trunk stock inventory in the assigned company vehicle in accordance with company guidelines, keeping stock levels, accuracy, and accountability within established policy
• Maintain the assigned company fleet vehicle in good operating condition, including scheduling required maintenance and service, logging mileage and usage accurately, and following company vehicle safety and cleanliness standards
• Follow and help ensure compliance with safety policies and practices within the assigned team
• Travel 50%-70% with occasional overnight stays, perform on-call standby duty and travel as required, and be prepared to work overtime and odd hours when directed
• Provide on-the-job training and informal mentoring to Field Service Representatives
• Build and maintain customer confidence and ensure excellent customer relationships
• Pursue ongoing training in Dornier MedTech service platforms, diagnostic tools, and digital service technologies in preparation for Senior Service Engineer certification eligibility
• Perform additional duties and responsibilities as assigned by management

Preferred

• Surgical laser field service experience

Benefits

• Medical, dental, and vision insurance (effective day one of employment)
• 401(k) retirement plan after 30 days
• FSA options
• Paid time off and company holidays
• Wellness programs
• Professional development and education support
• Urological medical devices and laser-based endourology solutions.
• Singapore, Central Region, SGP
• https://www.dornier.com
• Growth Stage
• Leadership Team
• Christine Way Mason, SPHR - SHRM-SCP
• Human Resource Business Partner
• Recent News
• Urology Care Foundation
• AUA and Urology Care Foundation Launch Groundbreaking Bridge Award to Sustain Urology Research
• 2025-11-19
• Precedence Research
• Kidney Stone Management Market Size Worth USD 4.02 Bn by 2034
• 2025-10-27
• PR Newswire
• Dornier MedTech America launches Hoover™ and AXIS® II SLIM, raising the bar in kidney stone treatment
• 2025-09-17
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Qualifications

• Associate degree in electronics or equivalent
• 3 to 8 years of combined technical field service experience (including time served as a Field Service Representative), or equivalent
• Knowledge and experience in the service of surgical laser equipment
• Valid driver's license
• the ability to be insured for motor vehicle operation
• Valid passport or the ability to obtain a passport
• Ability to maintain security access clearance for travel requirements
• Ability to operate job-related test equipment (oscilloscope, diagnostic testers, etc.)
• Working proficiency with remote diagnostic platforms, connected-device telemetry, and AI-assisted troubleshooting tools used to triage and resolve service calls
• Competency in Microsoft Office products
• Ability to read, analyze, and interpret technical procedures and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to solve practical problems in situations where only limited standardization exists, and to interpret instructions in written, oral, diagram, or schedule form
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• The ability to be insured for motor vehicle operation
• Surgical laser field service experience
• 3 to 8 years of combined technical field service experience (including time served as a Field Service Representative), or equivalent.

Required skills

• Connected-Device Telemetry, Oscilloscopes, Surgical Laser Service

Preferred skills

• Surgical laser field service experience

Experience

• 3-8 years