IT Service Management Specialist

LanceSoft is recruiting for an unnamed client for an IT Service Management Specialist role focused on monitoring and supporting scheduled production job flows. The role also involves responding to job failures, documenting problems, setting up job dependencies, and migrating software to production or test environments.

Responsibilities

• The Client has a vacancy for a Job Administration/Production Control Technician reporting to the night Shift Supervisor
• This position is responsible for monitoring job flows controlled by the CA Workload Automation DE (dSeries) scheduling system
• The technician must be able to respond quickly to job failures by determining the general cause of the problem and contacting the appropriate on-call staff member for remediation
• The candidate will also be required to occasionally migrate software to the production and/or test environments
• Other duties included documenting problems, setting up job flow dependencies, and executing/troubleshooting test flows

Preferred

• The position preferably requires knowledge of tools and utilities that run under z/OS, PeopleSoft, and/ or UNIX
• Extensive experience working in Production Control with mainframe or mid-range computer Familiarity with establishing job dependencies
• Experience troubleshooting JCL errors, using GDGs, and utilities such as File-AID and IDCAMS Knowledge of CA Workload Automation DE or similar enterprise scheduling package
• Knowledge of z/OS JCL and TSO/ISPF
• Experience with mainframe compile, link, and bind procedures
• Familiarity with file transfer protocols such as FTPS and/or Connect: Direct
• Excellent communication (oral and written), interpersonal, organizational, and analytical skills. Strong understanding of standard SDLC methodologies
• Knowledge of IMS, D82 Knowledge of UNIX
• Knowledge of PUTTY, WinSCP
• Familiarity with Rational Tools (ClearQuest and ClearCase) Familiarity with MS-Word and Excel
• Knowledge of PeopleSoft People Tools (Process Monitor)
• z/OS Utilities
• PeopleSoft
• UNIX
• Production Control
• Mainframe Computing
• Midrange Computing
• Job Dependency Management
• JCL Error Troubleshooting
• GDGs
• File-AID
• IDCAMS
• CA Workload Automation DE
• Enterprise Job Scheduling
• z/OS JCL
• TSO/ISPF
• Mainframe Compile Procedures
• Mainframe Link Procedures
• Mainframe Bind Procedures
• FTPS
• Connect Direct
• SDLC Methodologies
• IMS
• D82
• PuTTY
• WinSCP
• Rational ClearQuest
• Rational ClearCase
• Microsoft Word
• Microsoft Excel
• PeopleTools
• Process Monitor
• Oral Communication
• Written Communication
• Interpersonal Skills
• Organizational Skills
• Analytical Skills

Company

• Global workforce solutions and IT services provider
• Herndon, Virginia, USA
• http://www.lancesoft.com/
• Founded in 2000
• 5001-10000 employees

Qualifications

• 3 - 5 years of related scheduling experience with a Windows-based scheduling system
• 5 years' experience escalating and documenting critical job failures and schedule problems
• 5 years of experience with hands-on work with executing and performing preliminary troubleshooting activities involving: scheduler, batch processes, and cycle flows
• A baccalaureate degree from accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations
• A baccalaureate degree from accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations
• The position preferably requires knowledge of tools and utilities that run under z/OS, PeopleSoft, and/ or UNIX
• Extensive experience working in Production Control with mainframe or mid-range computer Familiarity with establishing job dependencies
• Experience troubleshooting JCL errors, using GDGs, and utilities such as File-AID and IDCAMS Knowledge of CA Workload Automation DE or similar enterprise scheduling package
• Knowledge of z/OS JCL and TSO/ISPF
• Experience with mainframe compile, link, and bind procedures
• Familiarity with file transfer protocols such as FTPS and/or Connect: Direct
• Excellent communication (oral and written), interpersonal, organizational, and analytical skills. Strong understanding of standard SDLC methodologies
• Knowledge of IMS, D82 Knowledge of UNIX
• Knowledge of PUTTY, WinSCP
• Familiarity with Rational Tools (ClearQuest and ClearCase) Familiarity with MS-Word and Excel
• Knowledge of PeopleSoft People Tools (Process Monitor)
• 3 - 5 years of related scheduling experience with a Windows-based scheduling system.
• 5 years' experience escalating and documenting critical job failures and schedule problems.
• 5 years of experience with hands-on work with executing and performing preliminary troubleshooting activities involving: scheduler, batch processes, and cycle flows.
• A baccalaureate degree from accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;

Required skills

• CA Workload Automation DE, Connect Direct, FTPS, File-AID, IDCAMS, JCL, Job Scheduling, PeopleSoft PeopleTools Process Monitor, Production Control, TSO/ISPF, UNIX, Z/OS

Preferred skills

• (32), (43), (55), *2026, 2024, 2025, 3.4, Accounting and Finance, Creatives and Design, Customer Service and Support, Data Powered by, Distribution of Different Job Fields Receiving Sponsorship, Engineering and Development, Experience with mainframe compile, link, and bind procedures, Glassdoor, Global workforce solutions and IT services provider., H1B Sponsorship, Herndon, Virginia, USA, Human Resources, Knowledge of IMS, D82 Knowledge of UNIX, Knowledge of PUTTY, WinSCP, Knowledge of PeopleSoft People Tools (Process Monitor), Knowledge of z/OS JCL and TSO/ISPF, Legal and Compliance, Management and Executive, Public Sector and Government, Represents job field similar to this job, Sales, Trends of Total Sponsorships, http://www.lancesoft.com/

Experience

• 4+ years