Software Engineer

Optum is hiring a Software Engineer - AI & Security Technology to develop and support technology solutions for physical corporate security operations. The role builds applications, AI-powered solutions, integrations, dashboards, and automation while supporting enterprise security platforms, databases, servers, and cloud services.

Responsibilities

• Support and maintain enterprise corporate security platforms including: Access Control, Visitor Management Video Surveillance Systems, Alarm Monitoring Platforms, Risk Intelligence and Command Center systems
• Design, develop, enhance, and support software integrations between security systems, enterprise applications, and cloud services
• Develop and maintain applications, APIs, databases, automation scripts, and reporting solutions that improve security operations and business processes
• Support AI-driven security initiatives including video analytics, threat detection, automation, reporting, and operational intelligence solutions
• Troubleshoot application, server, database, and integration issues and coordinate resolution of production incidents affecting corporate security operations

Preferred

• Experience with Large Language Models (LLMs) and AI platforms such as Azure OpenAI, OpenAI, Anthropic, or similar services
• Experience developing AI agents that utilize tools, memory, workflow orchestration, and human-in-the-loop decision processes
• Experience processing and analyzing unstructured data including emails, support tickets, documents, transcripts, and call recordings
• Familiarity with Retrieval-Augmented Generation (RAG), vector databases, semantic search, and prompt engineering concepts
• Experience working in regulated environments such as healthcare, security, financial services, or other compliance-driven industries
• Large Language Models
• Azure OpenAI
• OpenAI
• Anthropic
• AI Platform Experience
• AI Agent Development
• Tool Integration
• Agent Memory
• Workflow Orchestration
• Human-in-the-Loop Decision Processes
• Unstructured Data Processing
• Unstructured Data Analysis
• Retrieval-Augmented Generation
• Vector Databases
• Semantic Search
• Prompt Engineering
• Regulated Industry Experience
• Healthcare Industry
• Financial Services

Benefits

• Remote work from anywhere within the U.S.
• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Performance Rewards
• Incentive and recognition programs
• 401k contribution (subject to eligibility requirements)
• Career development opportunities

Company

• Health care services and prescription management
• Eden Prairie, Minnesota, USA
• https://nm.optum.com/
• Founded in 1985
• 10001+ employees

Qualifications

• 1+ years of software development experience with a focus on backend systems, automation, or AI-enabled applications
• 1+ years of experience with Python building AI workflows, integrations, APIs, and automation services
• 1+ years of experience designing and implementing agentic workflows, including triggers, decision trees, state management, and multi-step orchestration patterns
• 1+ years of experience integrating enterprise systems and third-party services through REST APIs and event-driven architecture
• 1+ years of SQL skills (queries, joins, data modeling, and performance optimization)
• 1+ years of experience building, deploying, and supporting production solutions through CI/CD pipelines while following security best practices and mitigating operational risk
• Experience with Large Language Models (LLMs) and AI platforms such as Azure OpenAI, OpenAI, Anthropic, or similar services
• Experience developing AI agents that utilize tools, memory, workflow orchestration, and human-in-the-loop decision processes
• Experience processing and analyzing unstructured data including emails, support tickets, documents, transcripts, and call recordings
• Familiarity with Retrieval-Augmented Generation (RAG), vector databases, semantic search, and prompt engineering concepts
• Experience working in regulated environments such as healthcare, security, financial services, or other compliance-driven industries

Required skills

• AI Agent Development, Agentic Workflow Design, Anthropic, Azure OpenAI, Backend Development, Event-Driven Architecture, Large Language Models (LLMs), OpenAI, Prompt Engineering, Python, REST APIs, Retrieval-Augmented Generation (RAG), SQL, Semantic Search, Unstructured Data Processing

Experience

• 1+ years