Engineering Manager

Personify Health is hiring an Engineering Manager to lead the team building PercyIQ, its AI-powered search, discovery, and conversational experiences for members. The role combines team leadership and hands-on delivery of reliable, safe AI systems, partnering with Product, UX, Legal, and clinical stakeholders in a regulated healthcare environment.

Responsibilities

• Own delivery of PercyIQ's AI/RAG-powered search and discovery experience across Web, iOS, and Android, including agent orchestration, knowledge base ingestion, and result ranking/personalization
• Lead the team through go-live readiness activities — capstone testing, pilot release monitoring, load testing, and production alerting/runbooks — for AI-driven features
• Direct the build-out of analytics infrastructure to make AI feature usage measurable and reportable to product and business stakeholders
• Guide implementation of AI guardrails and evaluators that keep AI responses clinically appropriate, on-brand, and grounded in trusted content, including crisis/emergency detection and routing
• Oversee PHI/PII protection work such as masking sensitive health identifiers before storage, in partnership with Legal, Security, and Compliance
• Drive translation and localization support so non-English-speaking members can use AI-powered features in their native language
• Lead technical solution design and delivery for PercyIQ's conversational AI experiences, including the AI engine/orchestration layer and an AI quality and safety management framework
• Own integration strategy for benefits and clinical chat use cases and handoff flows between AI-powered chat and existing human support channels
• Partner with Product and UX on conversation design, evaluating and adopting new orchestration frameworks and agent architectures as the conversational AI stack matures
• Own the AI-powered member support chatbot experience, including intent recognition, generative AI/RAG-based responses, and escalation to live human agents when needed
• Ensure operational health of the automated-to-human handover layer, knowledge base sync, and mitigations for AI hallucination or mis-routing, using established runbooks for recurring incident patterns
• Guide the team through ongoing evaluation of the underlying support-platform architecture, balancing near-term stability with long-term platform direction
• Support related PercyIQ capabilities such as personalized re-engagement dialogues, AI-driven recommendations, and member insights, partnering with adjacent teams where ownership is shared
• Manage, mentor, and grow a team of backend, frontend, and QA/automation engineers; own hiring, performance reviews, and career development
• Run the team's agile delivery cadence — sprint planning, retrospectives, release captain rotation, regression testing, and automation maintenance
• Own production support and on-call readiness for PercyIQ's AI services, including incident response, alerting, and post-incident documentation
• Track and report on AI system health metrics — evaluator/guardrail performance, latency, AI service quota/throttling risk, and feature quality — to engineering and product leadership
• Collaborate with peer Engineering Managers, the Director of Software Engineering, and Product/UX leadership on roadmap planning, sequencing, and cross-team dependencies

Preferred

• Experience with search/discovery systems (ranking, relevance, personalization) at consumer or member scale
• Familiarity with mobile platforms (iOS/Android) and coordinating feature parity across Web and native apps
• Experience with translation/localization pipelines for global or multilingual product experiences
• Exposure to healthcare, wellbeing, or benefits technology platforms
• Experience evaluating or migrating between vendor platforms for conversational AI or customer support tooling
• Discovery Systems
• Search Ranking
• Search Relevance
• Consumer-Scale Systems
• Member-Scale Systems
• iOS Platforms
• Android Platforms
• Web Applications
• Native Applications
• Feature Parity
• Translation Pipelines
• Localization Pipelines
• Global Product Experiences
• Multilingual Product Experiences
• Healthcare Technology
• Wellbeing Technology
• Benefits Technology
• Vendor Platform Evaluation
• Platform Migration
• Customer Support Tools
• Cross-Platform Coordination

Company

• Personalized health platform for plan administration, wellbeing, and navigation
• Fresno, California, USA
• https://personifyhealth.com/
• Founded in 2023
• 1001-5000 employees

Qualifications

• 5+ years of experience in software engineering, spanning backend and frontend systems
• 3+ years in an engineering management or tech lead role, managing and developing engineers
• Hands-on experience building or operating production systems that use LLMs/generative AI, such as RAG pipelines, prompt/guardrail design, or agent orchestration (e.g., AWS Bedrock, OpenAI, or similar)
• Experience with conversational AI or chatbot platforms and integrating them with human escalation systems (e.g., CRM/helpdesk tools)
• Comfort operating in a regulated, compliance-sensitive environment (healthcare, PHI/PII handling) and partnering with Legal and Security on AI risk, safety, and privacy
• Experience with event-driven data pipelines (e.g., Kafka, S3, Snowflake) supporting analytics and reporting use cases
• Strong track record of production operations: on-call ownership, incident response, observability/alerting tooling (e.g., New Relic, PagerDuty), and load/performance testing
• Experience partnering cross-functionally with Product Management, UX, and clinical/content stakeholders on user-facing feature delivery
• Bachelor's degree in Computer Science, Software Engineering, or a related field — or equivalent practical experience
• Experience with search/discovery systems (ranking, relevance, personalization) at consumer or member scale
• Familiarity with mobile platforms (iOS/Android) and coordinating feature parity across Web and native apps
• Experience with translation/localization pipelines for global or multilingual product experiences
• Exposure to healthcare, wellbeing, or benefits technology platforms
• Experience evaluating or migrating between vendor platforms for conversational AI or customer support tooling

Required skills

• Agent Orchestration, Amazon S3, Conversational AI, Engineering Management, Event-Driven Data Pipelines, Healthcare PHI/PII Handling, IOS and Android Development, Kafka, LLM/Generative AI, Load and Performance Testing, Observability and Alerting, Production Operations, Prompt and Guardrail Design, Retrieval-Augmented Generation (RAG), Search Ranking and Personalization, Snowflake, Translation and Localization

Preferred skills

• $92M, (1), (5), (9), *2026, 100, 2018-01-01, 2018-05-21, 2023-09-27, 2024, 2025, Acquired, Chief Medical Officer, Data Powered by, Distribution of Different Job Fields Receiving Sponsorship, Engineering and Development, Fresno, California, USA, H1B Sponsorship, Insight Partners, Jeff Jacques, Key Investors, Kristen Larson, Late Stage, Leadership Team, Private Equity, Represents job field similar to this job, SVP Client Growth, Total Funding, Trends of Total Sponsorships, https://personifyhealth.com

Experience

• 5+ years