Software Engineer

Ascensus is hiring Software Engineers for its AI Technology team. The role troubleshoots and improves enterprise AI systems, supports internal users of Agent Assist, and collaborates with engineering, product, and AI teams to resolve issues and drive adoption.

Responsibilities

• Investigate and resolve issues reported by users of Agent Assist
• Reproduce issues and trace failures across:
• LLM responses and prompts
• Agent workflows and orchestration
• Tool/MCP calls and backend integrations (e.g., Salesforce and internal enterprise applications)
• Analyze logs, traces, and telemetry (e.g., Langfuse, NewRelic logs)
• Clearly document findings and partner with engineering on resolution leveraging Azure DevOps
• Identify whether issues stem from prompting, retrieval (RAG), tool selection, or backend systems
• Propose improvements to agents, skills, prompts, and workflows
• Use AI-powered tools (e.g., Cursor) to accelerate debugging, analysis, and solutioning
• Contribute to continuous improvement of system reliability and response quality
• Train internal users on how to effectively use Agent Assist
• Run targeted demos, onboarding sessions, and office hours
• Act as a trusted advisor to client-facing associates
• Drive adoption by helping users understand both capabilities and limitations
• Partner closely with engineering, product, and AI teams
• Translate user issues into clear, actionable tickets and improvements
• Identify recurring patterns and escalate systemic issues
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients
• At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day

Preferred

• Experience supporting or building AI/agent-based applications
• Familiarity with the following is preferred: * Retrieval-Augmented Generation (RAG) * Tool/agent orchestration * Prompt engineering
• AI Application Development
• Agent-Based Application Development
• Retrieval-Augmented Generation (RAG)
• Agent Orchestration
• Prompt Engineering

Benefits

• 401(k) match
• Medical
• Dental
• Vision
• Paid-Time-Off
• Remote work

Company

• Tax-advantaged savings and retirement plan administration services
• Dresher, Pennsylvania, USA
• https://www.ascensus.com/
• Founded in 1980
• 5001-10000 employees

Qualifications

• Ascensus does not provide visa sponsorship now or in the future and does not hire candidates working under OPT
• Up to 3 years' experience in a Software Engineering, Software Support, QA, SDET, or engineering-adjacent role (including internships, co-ops, or academic projects)
• Bachelor's degree in Computer Science, Computer Information Systems, Business Information Systems, or a related technical field
• Demonstrated ability to troubleshoot and debug technical issues, focusing on root cause analysis
• Foundational experience or exposure to: * API testing (Postman or similar) * Reading logs and debugging application behavior * Basic SQL or data inspection
• Exposure to or strong interest in AI/LLM-based systems (prompting, chatbots, RAG, or agents) through coursework, projects, or hands-on experimentation
• Experience using or willingness to learn AI-powered development tools (e.g., Cursor, Claude Code)
• Strong communication skills with the ability to translate technical issues into clear explanations for non-technical users
• Demonstrated curiosity and ability to learn quickly in a fast-evolving technical environment
• Experience supporting or building AI/agent-based applications
• Familiarity with the following is preferred: * Retrieval-Augmented Generation (RAG) * Tool/agent orchestration * Prompt engineering
• Up to 3 years’ experience in a Software Engineering, Software Support, QA, SDET, or engineering-adjacent role (including internships, co-ops, or academic projects)

Required skills

• AI/LLM Systems, API Testing, Application Log Analysis, Claude Code, Cursor, Postman, Prompt Engineering, Retrieval-Augmented Generation (RAG), Root Cause Analysis, SQL, Tool and Agent Orchestration