Technical Business Analyst, AI

Pellera Technologies is hiring a Technical Business Analyst, AI to lead client-facing delivery across AI, data, and application initiatives. The role bridges client stakeholders and delivery teams, while leading business analysis and hands-on Looker reporting implementation and applying AI to analytics and insights.

Responsibilities

• Serve as the primary client contact and own the relationship from kickoff through delivery, leading kickoff sessions, status meetings, demos, and executive updates
• Own the end-to-end delivery plan, including milestones, dependencies, risks, and deliverables across AI, data, and application workstreams
• Monitor delivery health and proactively identify risks, bottlenecks, and misalignment before they impact timelines; escalate internally and drive alignment on corrective actions
• Manage client issues and escalations—triaging concerns quickly, coordinating resolution with internal teams, and communicating clear action plans
• Partner with clients on scope changes and evolving requirements, ensuring impacts to delivery, timelines, and priorities are clearly understood and agreed upon
• Ensure tasks are clearly defined, assigned, followed up on, and completed as committed, and translate progress into concise updates for clients and internal leadership
• Participate in technical discussions and design reviews, translating solution architecture, integrations, and implementation trade-offs into business-oriented insights for non-technical stakeholders
• Lead business analysis for reporting and analytics needs, eliciting requirements and translating business questions into KPIs, metric definitions, and functional specifications
• Perform hands-on reporting implementation in Looker, including data modeling, LookML development, and dashboard and Explore design
• Partner with data engineers to validate source data, define the semantic layer, and ensure the accuracy, consistency, and performance of reports
• Identify and implement opportunities to apply AI within reporting and analytics, such as conversational analytics, natural-language querying, and AI-generated insights
• Own user acceptance testing for reports and dashboards, and document data definitions, business rules, report specifications, and user guides to support training and adoption
• Coordinate cross-functional teams across engineering, data, QA, and cloud, supporting planning, onboarding, and capacity alignment while reinforcing priorities and ownership

Preferred

• Background in software engineering, data engineering, cloud infrastructure, or a related field
• Experience delivering AI/ML or analytics-driven solutions
• Hands-on experience with Looker, including LookML development, Explores, and dashboard design
• Experience applying AI and LLM capabilities to analytics and reporting (e.g., Gemini in Looker, conversational analytics, AI-generated insights)
• Familiarity with Google Cloud (including BigQuery), Azure, or AWS cloud environments
• PMP, Scrum Master, or equivalent certification
• Data Engineering
• Cloud Infrastructure
• AI/ML Solutions Delivery
• Analytics Solutions Delivery
• Looker
• LookML Development
• Looker Explores
• Dashboard Design
• AI
• LLM Analytics
• Gemini in Looker
• Conversational Analytics
• AI-Generated Insights
• Google Cloud
• BigQuery
• Microsoft Azure
• Amazon Web Services (AWS)
• PMP Certification
• Scrum Master Certification

Benefits

• Remote in the Contiguous United States

Company

• IT solutions for businesses worldwide
• Tallahassee, Florida, USA
• https://pellera.com/
• Founded in 2025
• 1001-5000 employees

Qualifications

• Excellent verbal and written communication skills, including the ability to translate technical details into business value
• Ethical and Critical Thinking
• Excellent interpersonal and client relationship management skills
• Consultative mindset with clear ownership of and accountability for outcomes
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong leadership skills, with the ability to coordinate cross-functional teams and hold them accountable
• Ability to prioritize tasks and manage competing priorities across multi-stakeholder initiatives
• Ability to function well in a high-paced and stressful environment
• Strong SQL skills and a good understanding of modern software delivery practices (Agile, cloud-native architectures, APIs, CI/CD, data platforms)
• Proficient with Microsoft Office Suite and tools such as Jira, Confluence, and Lucidchart
• 5+ years of experience delivering technology projects in a client-facing or consulting environment
• 3+ years of experience as a technical business analyst or in a hands-on BI/reporting role, including requirements gathering, data modeling, and dashboard development
• Proven experience owning delivery outcomes, timelines, and client relationships, and managing complex, multi-stakeholder initiatives with competing priorities
• Experience working with cloud data warehouses and semantic layers
• Background in software engineering, data engineering, cloud infrastructure, or a related field
• Experience delivering AI/ML or analytics-driven solutions
• Hands-on experience with Looker, including LookML development, Explores, and dashboard design
• Experience applying AI and LLM capabilities to analytics and reporting (e.g., Gemini in Looker, conversational analytics, AI-generated insights)
• Familiarity with Google Cloud (including BigQuery), Azure, or AWS cloud environments
• PMP, Scrum Master, or equivalent certification
• 5+ years of experience delivering technology projects in a client-facing or consulting environment.
• 3+ years of experience as a technical business analyst or in a hands-on BI/reporting role, including requirements gathering, data modeling, and dashboard development.

Required skills

• APIs, Agile, CI/CD, Client Relationship Management, Cloud-Native Architectures, Confluence, Dashboard Development, Data Modeling, Jira, Looker and LookML, Lucidchart, Microsoft Office Suite, SQL

Preferred skills

• Experience delivering AI/ML or analytics-driven solutions, PMP, Scrum Master, or equivalent certification

Experience

• 5+ years