Clinical Business Analyst Level 2

NYC Health + Hospitals is hiring a Clinical Business Analyst Level 2 for Community Care. The role leads the design and continuous improvement of dashboards, reports, and other business intelligence assets, translating clinical and business needs into data solutions while supporting data quality, compliance, and the organization’s data infrastructure.

Responsibilities

• Analyze and document business requirements and processes; communicate requirements to technical personnel through the construction of basic conceptual data, process models and flowcharts, and technical specifications
• Interview end users, stakeholders, and project sponsors in order to assess business and clinical needs; create business, functional, and technical requirements document based on captured data and, in accordance with departmental protocol/standards
• Convert information gathered into specific details including data sources, data and user types, interface components, interface navigation needs, reporting needs and administrative system needs
• Define external interfaces, constraints, quality issues and other non-functional requirements
• Provide project management team with identified risks, concerns, and ambiguities discovered during the gathering of requirements; assist team in developing solutions
• Partner with project managers to complete requirements documentation, in accordance with project schedule
• Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities
• Ensure software development team accounts for all defined technical requirements, in coordination with quality assurance team. Ensure that all quality standards comply with internal policies and industry standards
• Document changes to baseline requirements through standard change control process. Document software test plans, technical requirements, release notes, user and training guidelines and other materials
• Plan, coordinate, and support unit acceptance testing and subsequent deployments, in coordination with other team leaders
• Perform end user and application support functions including problem solving and resolution of application function defects. Provide systems and application training
• Develop and execute project presentations
• Participate in special projects, as required
• Provide training to and serve as a mentor for junior clinical business analysts and/or other appropriate project team members; manage and evaluate work products for assigned team members
• Participate in the development of various departmental training initiatives
• Interview junior clinical business analysts and/or other appropriate project team members
• Identify opportunities for process improvements and provide analysis and propose change and communicate strategies
• Provide supervision and guidance to junior clinical business analysts, clinical business analysts assigned at Level I, consultants, and/or other appropriate project team members
• Interview junior clinical business analysts, clinical business analysts assigned at Level I, consultants, and/or other appropriate project team members
• Partner with dashboard/report sponsors to gather requirements, document business processes and workflows, and explore potential solutions with the service delivery teams
• Document clear and concise requirements ensuring descriptions are complete, consistent, feasible, traceable and verifiable to support the completion of data related projects (e.g. data dictionaries)
• Create data solutions that support the stakeholder’s need for report generation, automation, scripting, coding and/or troubleshooting
• Provide support and project management assistance with the development and maintenance of shared resources designed to promote cross-user collaboration and record of approved data solutions, policy documents and other vital learning resources (e.g. shared folders, Shareplus, DnA Producer, etc.)
• Support Business Intelligence (BI) team to ensure key deliverables are met in an accurate and timely manner, and support day-to day operations
• Provide data validation, especially for totals, rates, and additional statistical statements published in reports and dashboards
• Analyze and interpret business requirements into functional requirements and specifications that have an appropriate level of detail suitable for use by the BI team
• Investigate and resolve BI related issues raised by the Service Desk or BI team
• Develop scope of work with service delivery teams
• Work with service delivery team(s) to develop proof of concept and validate with customers pre-build
• Verify that solutions meet business, compliance and technical requirements prior to publication
• Perform periodic reviews of dashboards/reports to continuous maintain, optimize and improve integrity

Benefits

• Comprehensive health benefits for employees hired to work 20+ hours per week
• Retirement savings and pension plans
• Paid holidays and vacation in accordance with employees' collectively bargained contracts
• Loan forgiveness programs for eligible employees
• College tuition discounts and professional development opportunities
• College savings program
• Union benefits for eligible titles
• Multiple employee discount programs
• Commuter benefits programs

Company

• Public health care network of hospitals, nursing homes, home care
• New York, New York, USA
• http://www.nychealthandhospitals.org/
• Founded in 1875
• 10001+ employees

Qualifications

• A Masters degree or advanced clinical degree from an accredited college or university and one (1) year of experience gathering and documenting business, clinical, and/or functional requirements using interviews, document analysis, workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis or related in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics or related area; or, one (1) year of experience in a relevant clinical and/or healthcare administration role/function; or
• A Baccalaureate degree from an accredited college or university and three (3) years of experience as described above; or
• A satisfactory combination of education, training, and experience
• Strong interpersonal, analytical, decision making & problem-solving skills; strong written/oral communication skills with ability to articulate complex themes clearly
• ETL pipeline design
• 3+ years of business analyst experience including project and product management
• 3+ years of business analyst experience including project and product management.

Required skills

• Business Analysis, ETL Pipeline Design, Epic, Power Query, Product Management, Python, R, SQL, Snowflake, Tableau

Preferred skills

• Project Management

Experience

• 3+ years