Business Solutions Analyst, EHR & Enterprise Platforms

New York Psychotherapy and Counseling Center (NYPCC) is a community mental health organization delivering in-person and telehealth care across New York City. The Business Solutions Analyst, Enterprise Platforms, will own the configuration and administration of the organization's cloud-based EHR while partnering with departments to translate business and clinical needs into optimized workflows, reports, security controls, and platform improvements. The role will also support Salesforce, the LMS, automation initiatives, vendor collaboration, compliance, and user enablement.

Responsibilities

• Serve as NYPCC's in-house subject-matter expert on the new cloud EHR, owning its day-to-day configuration and administration
• During the migration, embed with the implementation team, shadow the vendor's build, and be fully prepared to own the platform independently at go-live
• Configure and continuously optimize EHR workflows, screen layouts, forms, custom fields, business rules, security roles, and reports in a controlled, compliance-safe manner
• Diagnose and resolve configuration issues, and proactively identify enhancements that improve clinician and staff efficiency and the client experience
• Proactively partner with clinical, billing, quality/compliance, HR, and operations teams to understand their workflows, challenges, and goals
• Translate business and clinical needs into clear requirements and working system configuration
• Build, own, and prioritize a transparent roadmap and backlog of platform improvements — identifying opportunities on your own initiative, not simply fulfilling assigned requests
• Map current-state processes and design improved future-state workflows enabled by the platform
• As capacity allows beyond the EHR, take on declarative administration of Salesforce, partnering with NYPCC's external Salesforce consultant for code-level development
• Support the HR team in fully leveraging and optimizing the Learning Management System (LMS)
• Identify and scope automation opportunities and partner with NYPCC's RPA developer to implement them
• Take on additional business and clinical platforms over time as the organization centralizes system ownership
• Establish and follow right-sized change-control practices: sandbox-to-production promotion, testing, documentation, and version tracking
• Ensure thorough testing so configuration changes never disrupt live clinical or billing workflows
• Maintain clear, current documentation of configurations, decisions, and standards
• Design and maintain role-based access and security aligned with HIPAA, HITECH, 42 CFR Part 2, OMH, DOH, and Medicaid requirements
• Support audits, data-integrity initiatives, and regulatory reporting
• Partner with the organization's Managed Service Provider (MSP) to uphold NYPCC's privacy, security, and data-stewardship standards
• Provide Tier-2 configuration support to end users and grow a network of departmental super-users
• Train clinical and administrative staff to use platforms effectively and confidently
• Build and maintain reports and dashboards that give leadership visibility into operations
• Serve as the day-to-day liaison to the EHR vendor and manage the deliverables of platform consultants (Salesforce, RPA)
• Escalate and track vendor issues to resolution
• Track and report the value delivered — adoption, hours saved, and reduced outsourced configuration spend
• Continuously look for ways to help NYPCC get more out of the platforms it already owns
• Other duties and special projects as assigned by leadership

Preferred

• Hands-on EHR/EMR configuration experience on any platform (e.g., Netsmart, Qualifacts, Epic, or Cerner) strongly preferred
• Salesforce administration experience, or clear aptitude and desire to learn it, strongly preferred
• Behavioral health or healthcare experience, and familiarity with HIPAA, 42 CFR Part 2, and Medicaid billing, preferred
• Awareness of automation/RPA tools (e.g., UiPath) sufficient to identify and scope opportunities, preferred
• Relevant certifications (e.g., Salesforce Administrator or EHR vendor certifications) preferred
• EHR/EMR configuration
• Salesforce administration
• Behavioral health experience
• Healthcare experience
• HIPAA familiarity
• 42 CFR Part 2 familiarity
• Medicaid billing
• Automation/RPA awareness
• UiPath familiarity
• Automation opportunity identification
• Automation opportunity scoping
• Salesforce Administrator certification
• EHR vendor certification
• Learning aptitude
• Desire to learn

Benefits

• Outstanding benefits
• Career growth through our Academy and leadership development programs
• A collaborative, mission-driven culture where our employee matters

Company

• Community mental health counseling and care coordination services
• Bronx, New York, USA
• https://www.nypcc.org/
• Founded in 1974
• 501-1000 employees

Qualifications

• 3–6 years configuring and administering at least one declarative, low-code SaaS platform in production (e.g., an EHR/EMR, Salesforce, Workday, or NetSuite) — hands-on build experience is essential to this role
• Demonstrated business analysis skills: requirements gathering, process mapping, and translating business needs into working system configuration
• A demonstrated record of ownership and initiative — identifying improvements no one assigned and driving them to completion
• A learning mindset and the drive to grow into broader platform ownership over time
• Strong change-management discipline and sound instincts for system security and role-based access
• Proficiency building reports and dashboards
• Comfort with ambiguity and self-direction, with excellent skills partnering with non-technical staff
• Bachelor's degree in information technology, healthcare administration, business, or a related field — or equivalent practical experience
• Thrives in a dynamic, evolving, high-change environment and is passionate about NYPCC's mission and values
• Hands-on EHR/EMR configuration experience on any platform (e.g., Netsmart, Qualifacts, Epic, or Cerner) strongly preferred
• Salesforce administration experience, or clear aptitude and desire to learn it, strongly preferred
• Behavioral health or healthcare experience, and familiarity with HIPAA, 42 CFR Part 2, and Medicaid billing, preferred
• Awareness of automation/RPA tools (e.g., UiPath) sufficient to identify and scope opportunities, preferred
• Relevant certifications (e.g., Salesforce Administrator or EHR vendor certifications) preferred
• 3–6 years configuring and administering at least one declarative, low-code SaaS platform in production (e.g., an EHR/EMR, Salesforce, Workday, or NetSuite) — hands-on build experience is essential to this role.

Required skills

• 42 CFR Part 2, Business Analysis, Change Management, Healthcare and Behavioral Health, Medicaid Billing, Process Mapping, Reports and Dashboards, Requirements Gathering, Role-Based Access, Salesforce Administration

Experience

• 3-6 years