IT Specialist

F2OnSite is seeking an IT Specialist to provide onsite technology support at a facility serving manufacturing, engineering, design, and business operations. The role supports Windows and Mac systems, resolves employee technology issues, manages local IT service activities, and contributes to infrastructure monitoring, asset management, and technology projects.

Responsibilities

• Serve as the primary technical contact for employees requiring assistance with onsite IT systems and equipment
• Diagnose and resolve issues involving laptops, desktop computers, phones, printers, scanners, tablets, mobile devices, and other workplace technology
• Coordinate with corporate IT personnel, external support groups, and third-party technology providers to resolve technical problems and fulfill operational support needs
• Assist employees working with engineering and design software, including Rhino 3D, AutoCAD, SolidWorks, and additional CAD/CAM applications used in product design, engineering, and manufacturing activities
• Prepare, install, and configure computers, applications, and technology systems based on requirements established by the IT department
• Use approved technical instructions, documented procedures, and internal knowledge resources to ensure reliable and consistent support
• Work alongside internal and external IT teams to complete technical projects, implementations, and location-specific support assignments
• Support local IT service operations through ServiceNow, ensuring incidents and service requests are properly recorded, maintained, and resolved
• Follow established practices for incident, problem, request, and change management while escalating matters to IT management or other support teams when appropriate
• Help employees understand and use supported technology by providing technical guidance, training, and knowledge sharing
• Develop and maintain technical reference materials, internal knowledge articles, and standard operating procedures specific to the facility
• Assist operational and manufacturing personnel with technical questions and processes relevant to their work
• Assist in monitoring the operational condition of local networks, servers, telephony equipment, and other essential IT infrastructure
• Track system maintenance activities and identify potential issues affecting technology availability
• Provide local oversight and support for software licensing systems, license servers, and administrative platforms associated with engineering, design, and manufacturing applications
• Maintain accurate inventories of onsite IT equipment, including asset records, equipment tracking, and location-specific inventory updates

Preferred

• Prior exposure to engineering, manufacturing, or design operations is beneficial but is not a requirement
• Engineering Operations Experience
• Manufacturing Operations Experience
• Design Operations Experience

Company

• Onsite IT staffing, deployment, and project delivery services
• Plano, Texas, USA
• https://www.f2onsite.com/
• Founded in 2007
• 201-500 employees

Qualifications

• Successful candidates should have a solid foundation in desktop support, a customer-focused approach, and the ability to manage technical responsibilities independently in an active business environment
• Demonstrated familiarity with computers and common workplace peripherals, including:
• Practical experience performing technical setup, configuration, and troubleshooting for:
• Understanding of IT Service Management (ITSM) frameworks and ticketing platforms, including ServiceNow or equivalent solutions
• Familiarity with processes associated with incident resolution, service requests, problem investigation, and change management
• Ability to maintain detailed support tickets, record technical activities, and provide accurate status information
• General knowledge of network connectivity, basic troubleshooting methods, and common infrastructure components
• Understanding of how to monitor the status of servers, network equipment, and telephony services from an onsite support perspective
• Previous involvement in managing technology assets, equipment records, and facility-level IT inventories
• Comfortable working from established technical instructions, standard operating procedures, and internal knowledge resources
• Ability to prepare, revise, and organize technical materials such as:
• Experience assisting with employee training and sharing technical information with operational or manufacturing teams
• Strong interpersonal, written, and verbal communication abilities
• Capable of translating technical information into clear, understandable guidance for employees with varying levels of technical experience
• Demonstrated ability to evaluate technical problems, identify solutions, and complete troubleshooting activities without continuous oversight
• Uses appropriate judgment when determining whether an issue can be addressed locally or requires additional technical expertise
• Communicates escalations effectively to IT leadership, partner support organizations, and other involved technical teams
• Motivated to expand technical knowledge and become familiar with new tools, systems, and operational procedures
• Comfortable balancing multiple support needs in a busy manufacturing or business environment
• Able to work independently while maintaining consistent service quality and following established guidelines
• Organized and detail-oriented, particularly when handling service records, documentation, and equipment inventories
• Applies both foundational and advanced IT support knowledge to technology issues encountered in manufacturing and operational environments
• Selects and adjusts established troubleshooting methods, technical tools, and support processes to accommodate the needs of the assigned facility
• Manages a variety of technical activities, including moderately complex assignments, with limited direct supervision
• Expected to resolve most routine and intermediate onsite IT problems independently while involving specialized support teams for more complex situations
• Makes informed technical decisions within established organizational policies, procedures, and service expectations to support dependable IT operations
• Prior exposure to engineering, manufacturing, or design operations is beneficial but is not a requirement

Required skills

• Desktop Support, IT Asset Management, IT Service Management (ITSM), Incident, Problem, and Change Management, Network Connectivity Troubleshooting, ServiceNow

Preferred skills

• 2025-12-19, 2025-12-22, 2025-12-24, AI Tools, Analyze How Well You Fit, Angelo Simao, Build Cover Letter, Chief Operating Officer, Company data provided by, Customize Your Resume, EIN Presswire, Growth Stage, Leadership Team, Make your application stand out, Maximize your interview chances, Plano, Texas, USA, Recent News, Understand your strength & weakness, https://www.f2onsite.com/

Experience

• Mid level