Senior Business Operations Analyst

RVO Health is a health technology company focused on making healthcare easier to navigate, more accessible, and more affordable. The Senior Business Operations Analyst will support business operations and analysis across RVOH Media, including sales planning, forecasting, reporting, process improvement, data governance, and presenting actionable insights to stakeholders and leadership.

Responsibilities

• Provide business operations support and analysis across RVOH Media, helping drive key initiatives such as efficiency, revenue performance, and operational scalability
• Support sales planning and forecasting by analyzing pipeline, bookings, revenue performance, and other key commercial metrics
• Partner with cross-functional teams, including Sales, Finance, Marketing, and Sales Operations, to identify trends, gaps, and opportunities for improvement
• Build and maintain reporting, dashboards, and tools (Excel, SQL, Google Sheets, or similar) to track KPIs and operational performance
• Translate complex or ambiguous business questions into structured analyses, actionable insights, and clear recommendations
• Support process improvement projects, helping define requirements, evaluate tradeoffs, and recommend scalable solutions
• Help maintain data quality and operational rigor through standardization, documentation, and governance
• Present findings and recommendations to stakeholders and leadership in a clear, actionable way
• Support ad hoc analyses and projects as business needs evolve

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program
• Hybrid work arrangement: in-office Tuesday through Thursday, with the option to work remotely Mondays and Fridays

Company

• Health and wellbeing platform connecting consumers to care and information
• Charlotte, North Carolina, USA
• https://rvohealth.com/
• Founded in 2022
• 1001-5000 employees

Qualifications

• Bachelor's degree in business, operations management, or a related field
• 2-5 years experience in business process analysis, process improvement, and operational strategy in driving operational excellence, preferably within the Media industry
• Strong proficiency in Excel and/or SQL, with the ability to build reports and tools that support decision-making
• Strong analytical skills, with the ability to interpret data and translate it into clear insights and recommendations
• Excellent written and verbal communication skills, with the ability to present to varied audiences
• Ability to manage multiple priorities and work independently in a fast-paced environment
• We do not provide visa sponsorship for this role at this time

Required skills

• Business Process Analysis, Operational Strategy, Process Improvement, Reporting and Dashboard Development, SQL, Sales Planning and Forecasting

Experience

• 2-5 years