IT Systems Administrator l

Kashable is a FinTech company providing workplace financial wellness solutions. The IT Systems Administrator I provides first-line technical support to employees, manages accounts and equipment, and supports secure, compliant IT operations.

Responsibilities

• Serve as the primary point of contact for Level 1 support requests across our New York City and Las Vegas offices and remote team, via Jira Service Management, Slack, Google Chat, and in person
• Troubleshoot hardware, software, account, Wi-Fi, VPN, and peripheral issues in person and remotely, escalating complex issues to the Director of Engineering
• Recognize and promptly report potential security incidents, such as phishing, compromised accounts, or lost or stolen devices
• Reset passwords, unlock accounts, and support multi-factor authentication setup
• Set up and configure computers and equipment
• Create and manage user accounts in Google Workspace and Active Directory
• Support employee onboarding and offboarding
• Maintain hardware and software asset inventory
• Track software licenses and coordinate with vendors
• Support patching and endpoint updates
• Maintain records of IT tasks that support our SOC 2 and ISO 27001 compliance
• Document fixes and maintain internal how-to guides
• Provide occasional after-hours or on-call support for urgent issues

Preferred

• preferably within FinTech or a regulated industry
• Experience with Jira Service Management or a similar ticketing system
• Exposure to endpoint management or patching tools
• Awareness of compliance frameworks such as SOC 2 or ISO 27001
• Experience with AI tools such as Claude, Cursor, ChatGPT, or Gemini
• CompTIA A+ or a similar certification
• FinTech Industry Experience
• Regulated Industry Experience
• Ticketing Systems
• Endpoint Management
• Patch Management
• SOC 2
• ISO 27001
• CompTIA A+ Certification

Benefits

• Medical, Dental (including Orthodontics), and Vision coverage
• PTO and paid holidays
• 401 (k) Plan with employer match
• Paid Parental Leave
• ClassPass subsidized membership
• Voluntary Life and disability insurance
• Commuter benefits
• Pet insurance
• Flexible Spending Accounts (FSAs)
• Weekly catered lunch and fully stocked kitchen
• Team events, lunch & learns, happy hours, birthday celebrations, volunteer opportunities

Company

• Employer-sponsored lending and financial wellness solutions for employees.
• New York, New York, USA
• https://kashable.com/
• Founded in 2013
• 51-200 employees

Qualifications

• Familiarity with troubleshooting Windows and Linux systems and common business applications
• Familiarity with identity and access management (Active Directory, Google Workspace)
• Familiarity with basic networking concepts (Wi-Fi, VPN, printers, connectivity issues)
• General security awareness, including MFA, phishing, and good password practices
• Strong attention to detail and good documentation habits
• Ability to manage multiple requests at once and prioritize effectively
• A patient, approachable attitude and clear communication with non-technical colleagues
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
• 1–3 years of experience in help desk, IT support, or a similar customer-facing technical role
• currently eligible to work full-time in the United States
• Kashable is not able to provide visa sponsorship for this role
• Currently eligible to work full-time in the United States
• Preferably within FinTech or a regulated industry
• Experience with Jira Service Management or a similar ticketing system
• Exposure to endpoint management or patching tools
• Awareness of compliance frameworks such as SOC 2 or ISO 27001
• Experience with AI tools such as Claude, Cursor, ChatGPT, or Gemini
• CompTIA A+ or a similar certification

Required skills

• Active Directory, CompTIA A+, Google Workspace, ISO 27001, Jira Service Management, Linux, Multi-factor Authentication (MFA), Phishing Awareness, SOC 2, VPN, Wi-Fi, Windows

Preferred skills

• CompTIA A+ or a similar certification, Exposure to endpoint management or patching tools, preferably within FinTech or a regulated industry

Experience

• 1-3 years