Temp IT Specialist - 2 Month Assignment

Sutherland is hiring a temporary IT / Help Desk Specialist for its Rochester office. The role provides support for end-user devices, core infrastructure, user accounts, and IT needs tied to Service Delivery programs.

Responsibilities

• Deliver of world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices
• Support the troubleshooting and maintenance of core infrastructure. Assist in the ramp activity of new and existing business, and champions the relationships between the IT department and our Service Delivery programs
• Maintain, analyze, troubleshoot, and repair desktop and laptop computer systems: Computer peripherals and various mobile devices (phones and tablets) running Android, Apple and Microsoft operating systems
• Document, maintain, repair, upgrade or replace hardware and software for laptop an d desktop systems and Support and troubleshoot user account information including rights, security, user groups, and email accounts
• Be the point of contact: the ideal candidate will use the guidance of company policy, information security, IT department leadership and professional experience to creatively deliver support and solutions to our user base, while providing a positive customer experience
• Strengthen relationships: assist SMEs, Technical Communications Officers, and all functional IT groups in the build-out, ongoing support, critical incidents, and ramp down of all Service Delivery programs in the site and organization, as well as some corporate employee and remote support
• Work alongside service delivery, and other IT team members to move/add/change service delivery programs, and constantly investigate into process improvement opportunities

Preferred

• Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network +, various imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files and PowerShell are a major plus
• SCCM
• VMware
• Active Directory
• Exchange
• CompTIA Network+
• Imaging Platforms
• Desktop Engineering
• Image Engineering
• Project Management
• ITIL Foundation
• Scripting
• Batch Scripting
• PowerShell

Company

• AI-led digital transformation and business operations automation
• Pittsford, New York, USA
• https://www.sutherlandglobal.com/
• Founded in 1986
• 10001+ employees

Qualifications

• No less than 1-2 years of practical experience supporting corporate technology infrastructure, with working knowledge of concepts such as DNS, DHCP, GPO and various network troubleshooting tools
• Computer science or related degree(s) - A+ certification
• Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network +, various imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files and PowerShell are a major plus

Required skills

• Active Directory, Batch Scripting, CompTIA A+, CompTIA Network+, Corporate IT Infrastructure Support, DHCP, DNS, Desktop Imaging, Group Policy (GPO), ITIL Foundation, Microsoft Exchange, PowerShell, VMware

Preferred skills

• $330M, (1), (2), (3), (5), (7), *2025, 2020, 2021, 2022, 2023, 2024, 3.6, Customer Service and Support, Data Powered by, Distribution of Different Job Fields Receiving Sponsorship, Engineering and Development, Glassdoor, H1B Sponsorship, Key Investors, Late Stage, Management and Executive, Oak Investment Partners, Pittsford, New York, USA, Represents job field similar to this job, Sales, TPG, Total Funding, Trends of Total Sponsorships, https://www.sutherlandglobal.com

Experience

• 1-2 years