IT Support Specialist

The New Jewish Home is hiring an IT Support Specialist to provide hands-on technical support and maintain the organization's technology infrastructure across multiple locations. The role supports end users, system deployments, security and compliance, and coordination with an outsourced Help Desk vendor.

Responsibilities

• Provide second-level technical support for desktops, laptops, tablets, printers, mobile devices, peripherals, and related technology systems
• Troubleshoot and resolve hardware, software, operating system, and network connectivity issues
• Document, track, and resolve support requests through the ticketing system, ensuring timely closure and communication
• Configure, deploy, and maintain computer hardware, software applications, drivers, and operating systems
• Perform routine maintenance, updates, and repairs to ensure optimal system performance and security
• Collect and analyze technical data to diagnose and resolve computer-related issues
• Develop, maintain, and manage computer imaging solutions for multiple device models
• Set up and deploy new workstations and hardware devices
• Evaluate software compatibility and test new applications prior to implementation
• Maintain inventory and lifecycle management of IT assets
• Safeguard protected health information (PHI), financial information, and organizational data in accordance with established security and privacy protocols
• Identify, document, and promptly report information security incidents
• Promote and model best practices related to information security, confidentiality, and data privacy
• Deliver exceptional customer service to end users across the organization
• Communicate technical concepts in a clear and professional manner to both technical and non-technical users
• Provide training and guidance to help staff maximize technology utilization and prevent recurring issues
• Escalate unresolved concerns and user dissatisfaction to IT leadership as appropriate
• Participate in an on-call rotation to support critical IT issues during evenings, weekends, and holidays
• Collaborate with IT team members and external service providers to achieve departmental objectives
• Support special projects and perform other duties as assigned

Preferred

• Experience supporting healthcare or multi-site environments
• Familiarity with ticket management systems and asset tracking tools
• Healthcare Environment Experience
• Multi-Site Environment Experience
• Ticket Management Systems
• Asset Tracking Tools

Company

• Nonprofit health care system for older adults
• New York, New York, USA
• http://www.jewishhome.org/?1
• Founded in 1848
• 1001-5000 employees

Qualifications

• Strong knowledge of Microsoft Windows operating systems and desktop applications
• Experience troubleshooting hardware, software, and network-related issues
• Excellent customer service and interpersonal communication skills
• Ability to communicate effectively with users, vendors, and colleagues at all levels
• Strong organizational skills with the ability to prioritize multiple tasks and projects
• Ability to work both independently and collaboratively in a team environment
• Ability to read, understand, and apply technical documentation and manuals
• Commitment to maintaining confidentiality and data security standards
• Associate's Degree in Computer Science, Information Technology, or a related field
• CompTIA A+ Certification
• Minimum of 3-4 years of experience as a Computer Technician, Desktop Support Specialist, or related IT support role
• Experience supporting healthcare or multi-site environments
• Familiarity with ticket management systems and asset tracking tools
• Minimum of 3-4 years of experience as a Computer Technician, Desktop Support Specialist, or related IT support role.

Required skills

• CompTIA A+, Hardware Troubleshooting, Healthcare IT Support, Microsoft Windows, Network Troubleshooting, Software Troubleshooting

Preferred skills

• (1), *2020, AI Tools, Alyssa Herman, Analyze How Well You Fit, Build Cover Letter, Chief Development & Marketing Officer, Company data provided by, Customize Your Resume, Data Powered by, Distribution of Different Job Fields Receiving Sponsorship, Experience supporting healthcare or multi-site environments, H1B Sponsorship, Late Stage, Leadership Team, Make your application stand out, Management and Executive, Maximize your interview chances, New York, New York, USA, Nonprofit health care system for older adults., Represents job field similar to this job, Trends of Total Sponsorships, Understand your strength & weakness, http://www.jewishhome.org/?1

Experience

• 3-4 years