Information Technology Support Specialist

Green Key Resources is recruiting for a Long Island-based managed services provider. The Level 2 support role provides day-to-day client technical support, troubleshooting, and assistance with infrastructure and cloud technology projects.

Responsibilities

• Provide Level 1 and Level 2 technical support via phone, email, remote tools, and onsite visits
• Troubleshoot and resolve issues involving Windows PCs, laptops, printers, and other peripherals
• Administer and support Microsoft 365 services, including:
• Exchange Online
• Microsoft Teams
• SharePoint Online
• Intune
• Perform basic networking tasks and troubleshooting, including:
• VLAN configuration and support
• DHCP and DNS troubleshooting
• Firewall and router diagnostics
• Wi-Fi deployment and support
• Configure and deploy new user workstations, hardware, software, and user accounts
• Document support tickets, resolutions, and client environments accurately
• Assist with technology projects such as migrations, upgrades, hardware rollouts, and cloud implementations
• Deliver professional, customer-focused service during onsite client visits
• Escalate advanced technical issues to senior engineers when appropriate

Preferred

• Experience working with MSP RMM and PSA platforms
• Basic PowerShell scripting knowledge
• Familiarity with Microsoft Entra ID (Azure AD)
• Exposure to backup and disaster recovery solutions
• Experience supporting VoIP systems
• Knowledge of endpoint security and cybersecurity tools
• MSP Platforms
• RMM Platforms
• PSA Platforms
• PowerShell Scripting
• Microsoft Entra ID
• Backup Solutions
• Disaster Recovery
• VoIP Systems Support
• Endpoint Security
• Cybersecurity Tools

Company

• Staffing and recruiting firm connecting talent with organizations
• New York, New York, USA
• http://www.greenkeyllc.com/
• Founded in 2004
• 201-500 employees

Qualifications

• 1-3 years of Help Desk, Technical Support, or MSP experience
• Strong knowledge of Microsoft 365 administration and support
• Solid understanding of networking fundamentals, including TCP/IP, VPNs, switches, firewalls, DHCP, and DNS
• Experience supporting Windows 10 and Windows 11 environments
• Familiarity with Active Directory and common business applications
• Ability to independently troubleshoot hardware and software issues
• Excellent communication, customer service, and problem-solving skills
• Experience working with MSP RMM and PSA platforms
• Basic PowerShell scripting knowledge
• Familiarity with Microsoft Entra ID (Azure AD)
• Exposure to backup and disaster recovery solutions
• Experience supporting VoIP systems
• Knowledge of endpoint security and cybersecurity tools

Required skills

• Active Directory, Backup and Disaster Recovery, Microsoft 365 Administration, Microsoft Entra ID, PowerShell, VoIP, Windows 10/11

Preferred skills

• (1), (5), *2022, 14, 2020, 2021, 4.2, Basic PowerShell scripting knowledge, Chief Financial Officer, Customer Service and Support, Data Powered by, Dave Singh, Distribution of Different Job Fields Receiving Sponsorship, Engineering and Development, Experience supporting VoIP systems, Experience working with MSP RMM and PSA platforms, Exposure to backup and disaster recovery solutions, Familiarity with Microsoft Entra ID (Azure AD), Glassdoor, Growth Stage, H1B Sponsorship, Knowledge of endpoint security and cybersecurity tools, Leadership Team, Michael Mirabal, New York, New York, USA, Partner, CIO & CTO, Recent News, Represents job field similar to this job, Trends of Total Sponsorships, http://www.greenkeyllc.com

Experience

• 1-3 years