IT Technician

Responsibilities

• Cross-Platform Support: Provide Tier 1 and Tier 2 desktop support for a mixed environment of macOS (50%) and Windows (50%) workstations
• Software Management: Install, configure, and troubleshoot various software used by different departments throughout the company
• Network Maintenance: Monitor and maintain the agency’s internal network, ensuring high-speed connectivity for large media file transfers and cloud backups
• Hardware Lifecycle: Manage the deployment, imaging, and hardware repair of laptops, desktops, and peripherals (Wacom tablets, monitors, etc.)
• AV & Presentation Support: Set up and troubleshoot conference room technology for high-stakes client pitches
• Onboarding: Lead IT orientation for new hires, ensuring all hardware, software, and access permissions are ready on Day 1

Preferred

• preferably within a creative agency, production house, or similar fast-paced industry

Benefits

• Health care plan (medical, dental and vision)
• Retirement plan with employer match
• Life and disability insurance
• Generous paid time off package that includes vacation, sick, “life happens” days, birthdays, summer Fridays and public holidays
• Paid family leave
• Cold brew coffee, snacks and fresh fruit
• Wellness resources
• Special access to New York City’s arts and entertainment scene
• Global marketing, advertising, and technology collective for brand experiences.
• New York, New York, USA
• https://situationinc.com
• Distribution of Different Job Fields Receiving Sponsorship
• Represents job field similar to this job
• Trends of Total Sponsorships
• *2023
• (1)
• Growth Stage
• Leadership Team
• Maria Mazza Martinez
• Managing Partner, Situation Group
• Company data provided by
• AI Tools
• Customize Your Resume
• Maximize your interview chances
• Build Cover Letter
• Make your application stand out
• Analyze How Well You Fit
• Understand your strength & weakness

Qualifications

• the ability to multi-task
• be nimble as priorities change throughout the day
• attention to detail
• 2–3 years of professional IT support experience
• Active CompTIA A+ and CompTIA Network+ certifications are required
• Deep knowledge of macOS and Windows troubleshooting
• Strong understanding of TCP/IP, DNS, DHCP, VPNs, and WiFi troubleshooting
• Ability to explain technical concepts to "non-techy" creative professionals with patience and clarity
• The ability to multi-task
• Be nimble as priorities change throughout the day
• Attention to detail
• Preferably within a creative agency, production house, or similar fast-paced industry

Required skills

• CompTIA A+, CompTIA Network+, DHCP, DNS, MacOS Troubleshooting, TCP/IP, VPN, WiFi Troubleshooting, Windows Troubleshooting

Experience

• 2-3 years