Sys Analyst-PACS

Catholic Health is seeking a PACS & RIS Analyst to support its imaging systems across physician practices and hospitals. The role provides operational support, troubleshoots workflows, and helps plan, configure, test, implement, and optimize PACS and RIS in collaboration with clinical users, IT teams, and vendors.

Responsibilities

• Serve as the primary on-site and remote support contact for PACS and RIS across physician practices and imaging departments
• Act as the bridge between clinical end users, the Melville IT team, and vendor partners for issue resolution and system enhancements
• Support the integration and configuration of imaging modalities, workstations, and associated hardware/software
• Coordinate and resolve issues related to image order management, workflow discrepancies, device performance, and system connectivity
• Participate fully in the system lifecycle: planning, build, testing, training, implementation, optimization, and production support
• Perform local and remote device calibration and modality integrations in collaboration with clinical engineering and desktop support
• Troubleshoot workflow issues with a strong understanding of modality worklists, DICOM, HL7, and Epic Radiant imaging build
• Adhere to established standards for build, naming conventions, numbering, and security classifications
• Document specifications, workflows, and operational procedures for both PACS and RIS
• Investigate and validate end-user workflow needs and translate them into system requirements
• Collaborate with team members and vendors to create and execute implementation and upgrade plans
• Support clinical staff in documenting workflows, identifying issues, and improving operational efficiency
• Gain and maintain required Epic certifications (including Epic Radiant) and vendor system competencies
• Develop deep understanding of radiology practice operations, policies, and regulatory requirements
• Actively participate in go-live and post-go-live activities, including training, issue triage, follow-up communication, and system adjustments
• Be available to work flexible hours, including all shifts during go-live and planned maintenance events
• Participate in leadership and project meetings as needed
• Provide clear, timely communication across all involved teams and departments
• Ensure accurate and timely time tracking for assigned tasks
• Support facilities and practices in meeting evolving regulatory and accreditation requirements for imaging
• Perform all duties in accordance with Catholic Health policies, including Compliance and Information Security requirements
• Report any suspected security, privacy, or compliance issues per policy
• Contribute to a positive customer experience by delivering high-quality service to clinical and administrative partners

Benefits

• Generous benefits packages
• Generous tuition assistance
• A defined benefit pension plan
• A culture that supports professional and educational growth

Company

• Integrated health care system across Long Island
• Rockville Centre, New York, USA
• https://chsli.org/
• Founded in 1997
• 10001+ employees

Qualifications

• Excellent interpersonal, written, and verbal communication skills
• Strong clinical or imaging knowledge to confidently support discussions with radiologists, technologists, and leadership
• Ability to maintain professionalism and confidentiality in high-visibility situations
• Strong problem-solving skills with the ability to break down complex issues into manageable tasks
• Ability to work independently and collaboratively across diverse teams and organizational levels
• Demonstrated ability to thrive in a fast-paced environment while meeting deadlines and quality standards
• Must have a bachelor's and at least 3 years' experience in a progressive IT role
• Working knowledge of policies, procedures, and business operations of a radiology department or physician practice
• Proficient in Microsoft office
• Demonstrated ability to manage to deadlines, changing priorities
• Strong project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan)
• Strong communication and follow-up skills
• Detail oriented and knack for probing for information in order to fully understand the underlying needs that drive how the system should be built
• Strong problem-solving abilities; excellent communication and interpersonal skills. Independent and self-motivated, energetic with strong desire to learn
• Must have a bachelor's and at least 3 years' experience in a progressive IT role.

Required skills

• Radiology Department Operations, Radiology Imaging Knowledge

Preferred skills

• Project Management

Experience

• 3+ years