Product Services & Management Analyst - Epic Security

Northwell Health is seeking a Product Services & Management Analyst - Epic Security to support implementation and maintenance of products and solutions. The role coordinates between business and technology teams, develops implementation plans and training, supports compliance and audits, and resolves issues before and after implementation.

Responsibilities

• Analyzes, verifies, tracks and recommends for development of implementation plans for system development and implementation of products and solutions which may include discovery, design, conversion, testing, and/or any other components of the project plan cycle and agile delivery
• Serves as a liaison between business and technology teams
• Participates in developing and delivering training programs for current and prospective users; educates practice, site, and corporate management on project operations and procedures
• Assists implementation team in configuring HIPAA rules based on System policies and legal requirements
• Ensures processes are compliant with system policies, applicable laws, and contractual bargaining agreements
• Performs solution audits; resolves discrepancies, as required
• Collaborates with implementation teams to resolve user issues
• Consults with departments to provide customer support during and post implementation
• Conducts post implementation satisfaction surveys; advises management of results and recommends actions; troubleshoots issues and resolves concerns as well as recommends necessary fixes; consults with newly acquired facilities and designs transition and implementation plans
• Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions

Preferred

• Epic Security Certified
• Bachelor's degree in Computer Science, Business, or Engineering, preferred
• Experience working in a dynamic, high-technology environment, preferred
• Excellent communication, interpersonal & leadership skills, preferred
• Epic Security Certification
• Computer Science Degree
• Business Degree
• Engineering Degree
• High-Technology Environment Experience
• Communication
• Interpersonal Skills
• Leadership

Company

• New York health care provider and hospital system
• New Hyde Park, New York, USA
• https://www.northwell.edu/
• Founded in 1997
• 10001+ employees

Qualifications

• Bachelor's Degree required, or equivalent combination of education and related experience
• Minimum of 3 years of relevant experience, required
• Epic Security Certified
• Bachelor's degree in Computer Science, Business, or Engineering, preferred
• Experience working in a dynamic, high-technology environment, preferred
• Excellent communication, interpersonal & leadership skills, preferred
• Minimum of 3 years of relevant experience, required.

Required skills

• Epic Security Certification

Preferred skills

• (139), (151), (160), (180), *2026, 2023, 2024, 2025, 3.7, Accounting and Finance, Creatives and Design, Customer Service and Support, Data Powered by, Distribution of Different Job Fields Receiving Sponsorship, Education and Training, Engineering and Development, Epic Security Certified, Glassdoor, H1B Sponsorship, Human Resources, Management and Executive, Marketing, New Hyde Park, New York, USA, New York health care provider and hospital system., Product Management, Public Sector and Government, Represents job field similar to this job, Sales, Trends of Total Sponsorships, https://www.northwell.edu/

Experience

• 3+ years