Clinical Services Manager

Responsibilities

• As a Clinical Services Manager, you will work closely with the Brand Manager to provide supervision and support to the store team to meet clinical goals with guidance from the Clinical Operations Department. You will also often act as the Manager on Duty to accomplish the overall stores’ goals and support the stores’ operational and sales goals
• Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information on products and services available
• Drive sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience
• Resolve customer issues and increase customer satisfaction through proper troubleshooting and training of the team on troubleshooting techniques
• Provide supervision, direction and guidance to the Doctor’s Technicians regarding but not limited to Diagnostic Pre-Testing, Local Mode and Digital Refraction, Contact Lens care and executing all PEG clinical standards
• The role is responsible for ensuring all training guidelines, procedures, protocols, and certification requirements, and clinical standards developed by the Physicians Eyecare Group are being executed at the highest level
• Maintain accurate, detailed patient records while ensuring confidentiality and compliance with HIPAA standards
• Ensure store brand standards by performing basic housekeeping duties when necessary
• Coach and train Doctor Technicians and their cross-trained counterparts on the proper insertion and removal of contact lenses for new and existing contact lens wearers
• Oversee proper protocols for patient contact lens orders and diagnostic contact lens trials, while ensuring the maintenance of diagnostic lens inventory on a weekly basis or as needed

Preferred

• Optical or clinical experience preferred, but not required
• Retail eye care and eyewear services provider.
• Delray Beach, Florida, USA
• https://www.nowoptics.com
• Late Stage
• Leadership Team
• Daniel Stanton
• Founder & Chief Executive Officer (CEO) | Executive Leadership | Strategic Planning & Growth
• Recent News
• Business Wire
• Stanton Optical Celebrates Grand Opening of Four Store-in-Store Locations Inside Staples Stores
• 2026-02-12
• PRLog
• Stanton Optical Grand Opening in Hobbs, NM
• 2025-10-25
• Stanton Optical Opens New Location at 1975 W Texas St, Fairfield, CA
• 2025-10-02
• Company data provided by
• AI Tools
• Customize Your Resume

Qualifications

• At least 1 year of retail management experience or experience in a clinical leadership role
• An associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
• Strong communication skills and ability to work in a fast-paced, team environment
• Passion for exceptional customer/patient care and a willingness to mentor and train others
• Flexibility to adapt to changing business and schedule requirements
• Knowledge of MS Word, Google Docs, and other basic office tools
• Optical or clinical experience preferred, but not required
• At least 1 year of retail management experience or experience in a clinical leadership role.

Required skills

• Clinical Experience, Clinical Leadership, Coaching and Training, Google Docs, Microsoft Word, Optical Experience, Retail Management

Preferred skills

• 2025-10-02, 2025-10-25, 2026-02-12, AI Tools, Analyze How Well You Fit, Build Cover Letter, Business Wire, Company data provided by, Customize Your Resume, Daniel Stanton, Delray Beach, Florida, USA, Late Stage, Leadership Team, Make your application stand out, Maximize your interview chances, Optical or clinical experience preferred, but not required, PRLog, Recent News, Retail eye care and eyewear services provider., Stanton Optical Grand Opening in Hobbs, NM, Understand your strength & weakness, https://www.nowoptics.com

Experience

• 1+ years