ServiceNow System Administrator

forhyre.com is seeking a ServiceNow System Administrator to support and maintain the ServiceNow platform. The role involves platform configuration and implementation, issue resolution, CMDB data quality monitoring, and maintaining technical documentation and asset records.

Responsibilities

• Proactive Operations and Environment Maintenance
• Develop and configure ad-hoc ServiceNow enhancements/configurations
• Own issues and bring them to resolution as quickly as possible while providing proactive updates
• Support architecture of platform and work with teams for implementation of tools and plugins
• Define KPIs for and monitor CMDB data quality
• Finding solutions from previous cases using the Knowledge Base
• Ensure ADO tickets are properly updated and asset management system is properly updated
• Create clear and concise technical and process documentation
• Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help
• Flexibility to learn new technologies and quickly adapt
• Other duties as assigned

Preferred

• Experience with end user services, information technology or related field
• End-User Services

Company

• Intelligent augmentation platform for connected global workforces
• New York, New York, USA
• https://www.forhyre.com/
• Founded in 2015
• 2-10 employees

Qualifications

• hands-on ServiceNow system support and implementation experience
• hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge
• Strong verbal and written communication skills
• Strong knowledge of ServiceNow
• Strong Knowledge of Office products
• Strong Understanding of CMDB management
• Understanding of Active Directory
• Understanding of Discovery Tools (Discovery and SCCM)
• Understanding of ADO
• Basic analytical and problem-solving skills
• Strong interpersonal skills to interact with clients and team members
• Strong organizational skills
• Strong communication skills
• Ability to work independently but also in a team environment
• College degree or equivalent combination of education and experience
• Hands-on ServiceNow system support and implementation experience
• Hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge
• Experience with end user services, information technology or related field

Required skills

• ADO, Active Directory, CMDB Management, ServiceNow Administration, ServiceNow Discovery

Preferred skills

• 2016-03-01, AI Tools, Analyze How Well You Fit, Build Cover Letter, Company data provided by, Customize Your Resume, Make your application stand out, Maximize your interview chances, New York, New York, USA, Seed, Total Funding, Understand your strength & weakness, https://www.forhyre.com, unknown

Experience

• Mid level