Clinical Implementation Manager, Surgical Services

Stepful is a workforce platform that trains and connects healthcare workers with major health systems. The Clinical Implementation Manager will support the Program Director, Surgical Services, by scaling onsite clinical operations for Surgical Technology and Sterile Processing programs, coordinating clinical sites, supporting students, and managing client communications.

Responsibilities

• Travel to clinical sites to lead pre-launch preparation ahead of each skills lab start, confirming logistics, materials, and site readiness with site leadership
• Identify and onboard the client-side clinical coordinator at each new site; lock in preceptor onboarding dates and confirm materials are shipped and ready before students arrive
• Increase your travel cadence as cohorts move into clinical scrubs, responding to ad hoc site needs as they come up
• Build trusting relationships with students throughout their clinical rotation, serving as a consistent, familiar point of contact
• Support students through clinical remediation when a practice-readiness or professionalism concern comes up
• Track cohort progress against the clinical timeline; flag at-risk students early and loop in the Program Director and internal teams
• Serve as the primary point of contact for client-side clinical coordinators and preceptors across your sites
• Onboard preceptors directly, or alongside client-side coordinators, through in-person or virtual sessions
• Chase preceptor evaluations to completion, following up individually with preceptors and students who haven't responded
• Own the recurring (biweekly) check-in cadence with on-site coordinators
• Present independently to client-side clinical coordinators, preceptors, and hospital staff — building credibility and trust quickly
• Support hospital-level OR/division director relationships on multi-site accounts, alongside the Program Director
• Exercise judgment on what to resolve directly versus escalate to the Program Director, and how to de-escalate an issue with a client in the moment
• Partner closely with Stepful's Program Director and Customer Success teams so client outreach isn't duplicated across the account

Preferred

• You have experience in EdTech or online/hybrid healthcare training environments
• You've worked in a healthcare training, apprenticeship, or externship placement environment
• You hold dual certification across both surgical technology and sterile processing
• EdTech experience
• Online healthcare training
• Hybrid healthcare training
• Healthcare training experience
• Apprenticeship placement
• Externship placement
• Surgical technology certification
• Sterile processing certification

Benefits

• Meaningful Equity Stake
• Subsidized Medical, Dental, and Vision insurance plan options
• 401(k)
• FSA, HSA and commuter benefits
• Learning stipend
• Open vacation policy, including: Guidance of 15 days PTO annually; Stepful closed the last week of December; 15 work-from-anywhere days; 10 public holidays observed for 2026

Company

• Online healthcare career training and placement services
• New York, New York, USA
• https://www.stepful.com/
• Founded in 2021
• 51-200 employees

Qualifications

• Clinical fluency — you meet one of the following: an active NBSTSA Certified Surgical Technologist (CST) or NCCT TS-C certification; you're a nurse/OR professional with extensive hands-on operating room experience; or you hold an associate's or nursing degree with first-assist experience
• Stakeholder communication: you're comfortable presenting independently to clinical coordinators, preceptors, and client-side hospital staff, building credibility without a long ramp-up
• Process and operational management: experience tracking cohort or program progress, flagging at-risk students or sites early, and managing the logistics of an in-person program (skills lab setup, materials, scheduling)
• Willingness to travel to clinical sites regularly — 50%+ of the time, with heavier travel during the clinical scrubs phase of each cohort
• Comfort operating with real autonomy in a fast-growing organization, building process from an unfinished playbook
• You have experience in EdTech or online/hybrid healthcare training environments
• You've worked in a healthcare training, apprenticeship, or externship placement environment
• You hold dual certification across both surgical technology and sterile processing

Required skills

• Healthcare Training, Operating Room Experience, Program Operations Management, Sterile Processing, Surgical Technology

Experience

• Mid level