Operations Analyst

Starr is a global commercial insurance company with a focus on delivering solutions for complex client needs. The Operations Analyst will support regulatory operations, reporting, master data management, policy number administration, invoice processing, and cross-functional operational activities. The role will coordinate data calls, validate information, produce metrics reports, and ensure accurate and timely regulatory and financial processes.

Responsibilities

• Monitor industry, regulatory, and operational developments, including APCIA updates, surcharge changes, natural disasters, moratoriums, and other events impacting underwriting and business operations
• Maintain internal tracking tools and registers related to regulatory and operational changes
• Prepare, distribute, and maintain operational bulletins and communications for internal stakeholders
• Coordinate surcharge register reviews and updates across business teams
• Support underwriting compliance by ensuring stakeholders remain informed of relevant regulatory and operational developments
• Coordinate new and updated Master Data Services (MDS) field and profit center requests
• Gather, validate, and organize information from business stakeholders, including Finance, Actuarial, Reinsurance, and other operational teams
• Review and verify GL codes, profit center groups, reserving segments, and related data elements
• Submit requests for implementation and partner with IT teams through completion
• Ensure requests are completed accurately, efficiently, and within established timelines
• Manage the assignment and maintenance of policy number blocks across profit centers
• Maintain tracking files and monitoring controls
• Monitor utilization and capacity of assigned policy number ranges
• Enforce established governance standards and controls
• Identify and prevent duplicate assignments or policy number conflicts
• Compile, validate, and distribute monthly operational metrics reports
• Collect and analyze data from multiple sources, including Zendesk and internal operational registers
• Review reporting outputs for accuracy and consistency in collaboration with team members
• Produce leadership reporting that provides insight into operational performance and workload trends
• Respond to stakeholder inquiries regarding metrics and support ad hoc reporting and analysis requests
• Manage biweekly WAHVE invoice processing activities
• Ensure accurate allocation of expenses across profit centers
• Coordinate processing of ad hoc invoices and payment requests
• Partner with Operations Payments and Finance teams to ensure timely payment processing
• Maintain supporting documentation and audit trails as needed
• Coordinate monthly, quarterly, annual, and ad hoc regulatory data calls
• Gather, validate, manipulate, and prepare data required for submission
• Collaborate with Data Call, Corporate Reporting, Controller, Operations, and external stakeholder teams
• Ensure regulatory submissions are completed accurately and within required deadlines
• Investigate and resolve data discrepancies and regulatory reporting questions
• Maintain and update reporting specifications and procedural documentation to improve efficiency and support future reporting needs

Preferred

• Property & Casualty insurance industry experience
• Experience supporting regulatory reporting, compliance, underwriting operations, or data governance functions
• Familiarity with APCIA communications, state insurance regulations, and surcharge management processes
• Experience with Zendesk, reporting tools, and data management systems
• Knowledge of profit center structures, GL coding, and financial allocation processes
• Experience working with master data management or reference data governance
• Casualty Insurance
• Compliance Operations
• Underwriting Operations
• Data Governance
• APCIA Communications
• State Insurance Regulations
• Surcharge Management
• Zendesk
• Reporting Tools
• Data Management Systems
• Profit Center Structures
• GL Coding
• Financial Allocation
• Master Data Management
• Reference Data Governance

Benefits

• First class training and development opportunities to all employees

Company

• Global insurance for supply chain and business risk protection
• New York, New York, USA
• https://starrcompanies.com/
• Founded in 1919
• 1001-5000 employees

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, Economics, Insurance, Data Analytics, or related field
• 1 to 2+ years of experience in operations, regulatory reporting, insurance operations, business analysis, or related functions
• Strong analytical and problem-solving abilities
• Advanced proficiency in Microsoft Excel, including pivot tables, formulas, and data validation techniques
• Experience working with operational reports, data reconciliation, and reporting processes
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Excellent written and verbal communication skills
• High attention to detail and commitment to accuracy
• Property & Casualty insurance industry experience
• Experience supporting regulatory reporting, compliance, underwriting operations, or data governance functions
• Familiarity with APCIA communications, state insurance regulations, and surcharge management processes
• Experience with Zendesk, reporting tools, and data management systems
• Knowledge of profit center structures, GL coding, and financial allocation processes
• Experience working with master data management or reference data governance
• 1 to 2+ years of experience in operations, regulatory reporting, insurance operations, business analysis, or related functions.

Required skills

• Data Analysis and Reporting, Data Governance, Data Reconciliation, GL Coding and Financial Allocation, Microsoft Excel, Property and Casualty Insurance, Regulatory Reporting, Underwriting Operations, Zendesk

Preferred skills

• Property & Casualty insurance industry experience

Experience

• 1+ years