Help Desk Technician

Responsibilities

• Provide remote support to retail stores and corporate offices, effectively addressing hardware, software, and connectivity inquiries
• Troubleshoot and resolve ISP outages and network configuration issues involving Sonicwall, PoE switches, and Wireless Access Points (WAPs)
• Deploy, configure, and support specialized equipment, including thin clients, Zebra scanners/tablets, and security camera systems
• Collaborate with and escalate issues to third-party vendors for advanced remote support when necessary
• Perform user account management, including basic Active Directory administration and Multi-Factor Authentication (MFA) troubleshooting
• Configure, maintain, and troubleshoot local and network printers

Preferred

• Experience with Zebra mobile devices is a plus

Benefits

• A good working environment
• Health, dental, vision and life insurance
• A 401(k) retirement savings plan with employer match
• Paid vacations
• Paid personal and sick time
• Paid holidays
• On-the-job training
• Opportunities for career growth and advancement
• Retail tires and auto repair services.
• White Plains, New York, USA
• https://www.mavis.com/
• Late Stage
• Total Funding
• $39.9M
• 2023-06-05
• Private Equity
• 2021-05-03
• 2021-03-05
• Acquired
• Leadership Team
• Brett Forbes
• Chief Accounting Officer
• Recent News
• ION Analytics
• After heady pace of IPO exits, uneven performance gives sponsors pause
• 2026-10-17
• EIN Presswire
• Mavis Tires & Brakes Opens New State-of-the-Art Elgin, South Carolina Location
• 2026-10-04
• TradingView

Qualifications

• Strong proficiency in supporting Windows 11, macOS, and various mobile device platforms (iOS/Android)
• Solid understanding of networking concepts with the ability to troubleshoot infrastructure, ISP connections, and hardware
• Working knowledge of Active Directory and MFA systems
• Proven ability to patiently and clearly guide non-technical staff through technical troubleshooting steps over the phone
• Experience with Zebra mobile devices is a plus

Required skills

• Active Directory, Android, IOS, MacOS, Multi-Factor Authentication (MFA), Windows 11, Zebra mobile devices

Preferred skills

• Experience with Zebra mobile devices is a plus

Experience

• Entry level