IT Specialist

GENESYS Consulting Services, Inc. is offering an IT Specialist opportunity on the State of New York’s HBITS contract. The role focuses on coordinating and moderating formal virtual meetings, securing meeting access, providing live technical support, managing digital exhibits and recordings, and assisting users with meeting technology.

Responsibilities

IT Specialist coordinating, securing, and supporting virtual hearings, moderating proceedings and managing digital exhibits, recordings, and transcripts

Company

IT staffing and recruiting agency

Albany, New York, USA

https://www.genesysonline.com/

Founded in 1987

51-200 employees

Qualifications

60 months of experience scheduling, coordinating, and managing master calendars for high-stakes virtual meetings, hearings, or professional webinars using enterprise-level collaboration platforms (such as Cisco Webex, Zoom, or Microsoft Teams)

60 months of experience acting as a live meeting moderator or host, actively managing participant controls (muting/unmuting, spotlighting speakers, and managing screen-sharing permissions) during live, formal proceedings

60 months of experience implementing and enforcing virtual meeting security protocols, including managing waiting rooms/lobbies, verifying participant identities, configuring passwords, and restricting access to protect confidential information

60 months of experience providing real-time, user-level technical support and troubleshooting (resolving audio, video, and connection issues) to internal staff and external participants immediately before and during live virtual events

60 months of experience managing and sharing digital exhibits, legal documents, or multimedia presentations on-screen during live, fast-paced proceedings to ensure seamless transitions and maintain the flow of the meeting

60 months of experience setting up, securing, and managing virtual breakout rooms for private, confidential consultations or sidebar discussions during live events

60 months of experience managing post-meeting administrative workflows, including initiating, pausing, and stopping recordings, as well as cataloging, archiving, and securely distributing recordings and transcripts to authorized parties

60 months of experience conducting pre-meeting technical rehearsals and providing basic, patient guidance to non-technical users on how to navigate virtual meeting platform features

Required skills

Breakout Room Management, Cisco Webex, Digital Exhibit and Document Sharing, Live Meeting Moderation, Live Virtual Event Technical Support, Meeting Recording and Archiving, Microsoft Teams, Virtual Meeting Management, Virtual Meeting Security, Virtual Meeting Technical Rehearsals, Zoom

Experience

5+ years