IT Field Service Technician

Responsibilities

Respond to service calls in a timely manner, diagnosing and resolving hardware, software and audio & visual (AV) issues

Provide training & support to staff and contractors

Install, configure, and maintain computer systems, networks, peripherals and AV systems

Provide technical support and training to end-users

Resolve complex and escalated technical problems related to network connectivity, software applications, and hardware components

Use advanced tools, techniques and applications to remediate issues

Assisting with server administration tasks, such as patching, updating, and monitoring

Maintain detailed records of service calls, troubleshooting steps, and equipment configurations in the service ticketing system

Prepare technical reports and documentation as required

Provide excellent customer service by ensuring timely and efficient resolution of support requests

Build and maintain positive relationships with colleagues, including quarterly visits to locations to review and update the technology landscape

Work with vendors to install technology and resolve and escalate technical problems on vendor systems and hardware

Set up and operate audio and video equipment for events, meetings, and presentations

Participate in all required and recommended training including, but not limited to, Bank Secrecy Act training (BSA) and demonstrates attained knowledge. Actively pursue and satisfactorily complete development plans

Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned

Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism

Responsible for regular and predictable attendance including punctuality

Preferred

A+ certification, MSCE, industry PC and networking certifications preferred

Benefits

Paid Personal, Holiday & Volunteer Time Off

Professional Development & Training

Student Loan Repayment & Tuition Reimbursement Programs

Medical, Dental & Vision Coverage

401(k) With Employer Match & Non-Elective Employer Contribution

Life, Short-term & Long-term Disability Insurances

Discounted Loan Rates & Fees

Full-service not-for-profit credit union and financial cooperative.

Poughkeepsie, New York, USA

https://www.hvcu.org/

Late Stage

Leadership Team

Johanna Robbins

Deputy Chief Financial Officer

Recent News

PYMNTS.com

New York Expands Program to Support Access to Financial Services

2025-02-06

Business Journals

Hudson Valley Credit Union's CEO on the expansion into the Albany region

2024-05-31

The Business Journals

Hudson Valley Credit Union to acquire bank - Albany Business Review

2024-04-06

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Qualifications

High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required

Valid driver's license required

Minimum 2 Years Job related experience required

A+ certification, MSCE, industry PC and networking certifications preferred

Required skills

CompTIA A+ Certification, MCSE, Represents the skills you have, click on the tags

Experience

2+ years