Global Systems Support Administrator

Magnaflux is the global leader in non-destructive testing equipment and materials employed by the quality management teams of the world’s largest manufacturers. While you may not be familiar with our name, you have undoubtedly experienced the benefits that our products, services, and employees have had on the performance and safety of many of the products that you come in daily contact with. Our mission is to make the world a safer place. Magnaflux has operations in the US, UK, Germany, Brazil, India, and China.

We are part of Illinois Tool Works Inc. (NYSE: ITW) a Fortune 300 global multi-industry manufacturing leader with revenue of $16.1 billion in 2023. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required.

Description

The Global Systems Support Administrator is responsible for the day-to-day administration, maintenance, and support of the company's IT infrastructure across on-premises and cloud environments. This role helps ensure the stability, security, and reliability of core systems while providing technical support for infrastructure, networking, identity management, and backup solutions.

The position supports key platforms including Microsoft Windows Server, Active Directory, Microsoft 365/Azure, Nutanix virtualization, backup and recovery systems, Fortinet networking equipment, and enterprise wireless infrastructure. The Systems Support Administrator works closely with IT team members and business stakeholders to resolve issues, implement improvements, and maintain operational continuity.

Responsibilities

- Administer and support Windows servers, virtualization platforms, storage systems, and cloud services

- Perform routine system maintenance, patching, monitoring, and troubleshooting

- Support backup and recovery processes and assist with disaster recovery testing activities

- Manage user accounts, permissions, Active Directory, Entra ID (Azure AD), Group Policy, DNS, and DHCP

- Assist with administration of firewalls, VPN connectivity, wireless networks, and network infrastructure

- Monitor system health and respond to infrastructure alerts and service disruptions

- Troubleshoot server, network, identity, and cloud-related issues and escalate complex problems when necessary

- Maintain technical documentation, procedures, and asset inventories

- Support infrastructure projects, upgrades, and system implementations

- Provide Tier 2/3 technical support and guidance to the Service Desk and end users

Qualifications:

- 2+ years of experience supporting Windows server environments, infrastructure, or systems administration

- Experience with Active Directory, Group Policy, DNS, DHCP, and Microsoft 365 administration

- Basic understanding of virtualization platforms such as Nutanix, VMware, or Hyper-V

- Familiarity with backup and recovery solutions

- Working knowledge of networking concepts including TCP/IP, VPNs, wireless networking, and firewalls

- Strong troubleshooting and problem-solving skills

- Good written and verbal communication skills

- Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications:

- Experience supporting Microsoft Azure or other cloud-based services

- Experience with Fortinet, Aruba, or similar networking technologies

- Knowledge of infrastructure monitoring tools and ticketing systems

- Basic PowerShell scripting or automation experience

- Associate-level certifications are a plus, such as:

- Microsoft Fundamentals or Administrator certifications

- CompTIA Network+

- CompTIA Security+

- Fortinet Certified Associate (FCA)