System Administrator

To support our continued growth and help solve our clients’ most challenging technology problems, we are looking for a Systems Administrator to join our team in Indianapolis, Indiana.

In this role, you will administer and improve client technology environments spanning on-premises infrastructure, Microsoft cloud services, endpoint platforms, identity systems, and business-critical applications. You will work alongside service desk, engineering, security, automation, project, and client leadership teams to deliver secure, reliable, and well-managed technology solutions.

Your typical responsibilities will include:

• Own assigned operational responsibilities, escalations, and project commitments through completion, coordinating with the broader client team when additional expertise or support is needed.
• Serve as a trusted technical resource for clients by communicating clearly, understanding business impact, and delivering a consistently strong service experience.
• Administer and support Windows Server, Active Directory, Microsoft Entra ID, Microsoft 365, Azure, virtualization platforms, storage, backup, and recovery technologies.
• Manage identity and access services, including user administration, group and role management, authentication policies, conditional access, and multifactor authentication.
• Support and improve endpoint management, patching, application deployment, system monitoring, and device security across client environments.
• Maintain core infrastructure services, including DNS, DHCP, Group Policy, certificates, file services, remote access, and other integrated systems.
• Monitor the health, availability, performance, and capacity of client systems and take proactive action to prevent or minimize service disruption.
• Investigate complex incidents, identify root causes, and implement sustainable solutions that reduce repeat issues.
• Evaluate and remediate infrastructure vulnerabilities in coordination with security and service delivery teams.
• Follow established incident, problem, change, and configuration management practices to protect client environments and ensure work is performed with appropriate planning and documentation.
• Identify opportunities to standardize, automate, and improve recurring administrative work using tools such as PowerShell and managed-services automation platforms.
• Maintain accurate client documentation, configurations, procedures, and knowledge articles.
• Provide clear and timely updates within service tickets, including troubleshooting performed, decisions made, client communications, resolution details, and next steps.
• Accurately record time and work activity to support client communication, service reporting, capacity planning, and operational accountability.
• Participate in an on-call rotation and provide after-hours support for critical incidents or planned changes when needed.
• Work collaboratively with technical and client-facing teams to deliver solutions aligned with each client’s operational and business needs.

Qualifications

We are looking for someone with:

• Must live in the Indianapolis, IN area and willing to work a hybrid schedule with 3 days/week onsite
• Four to six years of experience in systems administration, infrastructure support, or a comparable technical role.
• Experience supporting multiple technology environments, preferably within a managed-services, consulting, or similarly client-focused organization.
• Strong analytical and troubleshooting skills, with the ability to work through complex or unfamiliar technical issues.
• A demonstrated ability to take ownership of incidents and assignments through resolution.
• Strong written and verbal communication skills, including the ability to explain technical issues, risks, and recommendations to audiences with varying levels of technical knowledge.
• A client-focused mindset with a strong sense of urgency, accountability, and attention to detail.
• The ability to prioritize competing responsibilities and work effectively across operational support, escalations, and project-based assignments.
• Experience working within established ticketing, documentation, change-management, and time-entry processes.
• A willingness to participate in an on-call rotation and provide occasional after-hours support.
• A Microsoft role-based certification, or an equivalent technical certification, is preferred.
• The ability to live within commuting distance of Indianapolis and work a hybrid schedule that currently includes three days per week onsite.
• Legal authorization to work in the United States for any employer without sponsorship.