System Administrator I

Position Overview

Hyundai AutoEver America is seeking a System Administrator I to support server administration, Manufacturing Execution Systems, endpoint support, backup operations, patch management, and daily infrastructure monitoring within a manufacturing technology environment.

This role is responsible for helping maintain reliable IT operations that support business users and production systems. The ideal candidate will have hands-on experience with Windows desktop and server environments, basic Linux administration knowledge, strong troubleshooting skills, and a customer-focused approach to technical support. The System Administrator I will work closely with internal teams, senior technical staff, and vendors to help minimize downtime, support MES availability, complete routine system maintenance, and document operational procedures.

Key Responsibilities

Server Administration • Support and maintain Windows and Linux server environments.

• Perform routine server administration and maintenance tasks.
• Monitor server health, performance, and availability.
• Assist with operating system updates, upgrades, and system maintenance activities.
• Maintain server documentation and inventory records.
• Support Active Directory user and group administration.
• Assist with DNS, DHCP, and general infrastructure support as needed.

Manufacturing Execution Systems Support • Provide first-line infrastructure support for Manufacturing Execution Systems.

• Monitor MES-related servers, services, and system availability.
• Assist with troubleshooting MES connectivity, performance, and operational issues.
• Escalate production-impacting issues to senior team members or vendors when necessary.
• Support MES maintenance activities, system testing, and production support efforts.
• Participate in efforts to minimize production downtime and maintain continuous assembly line operations.

Backup and Recovery Operations • Monitor daily backup jobs and investigate backup failures.

• Perform data restoration requests as directed.
• Verify backup completion, job status, and system health.
• Maintain backup documentation, procedures, and operational records.

Patch Management • Deploy and monitor desktop and server patching activities.

• Verify successful installation of security updates.
• Assist with vulnerability remediation efforts.
• Document patching activities, maintenance work, and related system changes.

Monitoring and Daily Operations • Perform daily infrastructure monitoring and operational checks.

• Respond to system alerts, service notifications, and user-reported issues.
• Assist with troubleshooting server, workstation, and application issues.
• Document incidents, resolutions, and operational procedures.
• Escalate issues when they are outside the scope of the role or require additional support.

Endpoint and User Support • Troubleshoot workstation hardware and software issues.

• Support operating systems, printers, peripherals, scanners, and mobile devices.
• Assist users with technical issues and service requests.
• Support software installations, deployments, and basic configuration tasks.
• Provide timely and professional customer service to internal users.

Automation and Process Improvement • Assist with automation initiatives using PowerShell, Bash, or similar scripting tools.

• Support process improvement efforts to increase operational efficiency.
• Maintain documentation for automated procedures, scripts, and technical solutions.

Project Support • Assist with infrastructure and technology projects.

• Support equipment deployments and system implementations.
• Participate in testing, validation, and system readiness activities.
• Maintain project documentation as assigned.

Required Qualifications • Associate degree in Information Technology or equivalent experience.

• 3 to 5 years of experience in the IT field preferred.
• Experience supporting Windows desktop and server environments.
• Basic Linux administration knowledge.
• Understanding of Active Directory, DNS, and DHCP.
• Knowledge of backup concepts and patch management processes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Strong customer service skills with the ability to support internal users professionally.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office.
• Ability to support a 24x5 or 24x6 operational environment as needed.
• Ability to work overtime when required.
• Must be able to lift up to 50 lbs.

Preferred Qualifications • Experience supporting Manufacturing Execution Systems, preferably in an automotive or manufacturing environment.

• Experience with VMware or Hyper-V environments.
• Familiarity with Microsoft 365 administration.
• PowerShell, Bash, or other scripting experience.
• Experience in manufacturing, production, or plant support environment.
• Understanding of IT service management, incident management, and change control processes.
• Experience documenting technical procedures, incidents, and resolutions.
• Familiarity with ASP.NET and WinForms is a plus.

Environment Supported

This position will help support a technology environment that includes: • Windows and Linux servers.

• Manufacturing Execution Systems.
• Endpoint and workstation support.
• Backup and recovery systems.
• Microsoft 365 services.
• Manufacturing and business applications.
• Infrastructure monitoring, patching, and operational support tools.

Key Success Factors

A successful System Administrator I will: • Help maintain reliable operation of server and endpoint infrastructure.

• Support MES availability and manufacturing operations.
• Complete backup, patching, and monitoring activities accurately and on schedule.
• Provide timely resolution of infrastructure and user issues.
• Maintain accurate documentation and operational records.
• Escalate issues appropriately and communicate clearly with stakeholders.
• Demonstrate continuous technical growth and a process-improvement mindset.

In addition to a competitive salary, this position offers a fantastic benefits package that includes comprehensive medical/dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth-focused work environment.