Business Analyst

The Data Analyst will join a team to generate insights that will guide our operational strategy and day-to-day execution. The Data Analyst role will be gathering customer insights, mining data, making recommendations, and helping senior leaders make key business decisions. This position will work closely with the operations team to shape the structure and support the business.

This position requires high judgment, excellent analytical abilities, a creative mind to invent solutions to improve the customer delivery experience; it also offers broad exposure to various business, financial, and technical teams across DSV.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Uncover trends and correlations to develop insights that can materially improve our operational decisions.
• Apply data mining, quantitative analysis, and statistical models to understand how our customers interact with us and identify the best way to improve the customer experience and meet our goals.
• Collaborate and partner across the organization to develop best practices for your function and advocate for improvements in enterprise-wide tools.
• Own the design, development, and maintenance of ongoing performance metrics, reports, analyses, dashboards, etc. to drive key business decisions. Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
• Work closely with Management on important issues and projects. Assess and document existing business procedures. Develop recommendations for new methods/procedures, implementation plans, schedules, and written reports for management to evaluate.
• Maintain recordkeeping database and produce reports.
• Review reports and recommend productivity and efficiency improvements.
• Research and analyze other comparable organizations / operation.
• Support Business reviews for strategic client by developing and presenting materials to illustrate DSV’s performance and value creation.
• Analyze business cases and existing data to identify new cost savings initiatives to develop into case studies for presentation to client.
• Develop client relationship management skills via involvement in implementation support, AQP meetings, Deep Dives, Business Reviews, etc.
• Responsible for the design, development, and implementation of IT solutions across functions.
• Work closely with business leaders and clients to analyze and document client requirements and develop and implement best practice, consistent, standardized IT Solutions.

OTHER DUTIES

• Performs other duties as assigned.
• Work overtime as dictated by business whether mandatory or voluntary.